Krunal Dhapodkar

Professional Summary: Dedicated and detail-oriented ServiceNow professional with practical

experience in configuring, customizing, and maintaining ServiceNow instances to meet business

requirements. Proficient in incident management, change management, and problem management

processes. Strong knowledge of JavaScript, HTML, CSS, and ServiceNow scripting.

Skills:

• ServiceNow Administration

• ServiceNow Development

• Incident Management

• Change Management

• Problem Management

• JavaScript

• HTML

• CSS

• ServiceNow Scripting

• ServiceNow CMDB

Professional Experience:

SoAware Developer Intern NutriScan (Remote) | June 2024 – July 2024

• Collaborated with cross-functional team members to develop a mobile app using OpenAI

GPT-4 and Vision API for nutritional image analysis.

• Optimized generative AI responses, improving user interaction by 15% through iterative

testing and user feedback loops.

• Worked on backend components, ensuring seamless data flow and consistent AI integration.

Flutter Developer Intern Adverk Technologies (Remote) | Oct 2023 – Nov 2023

• Led the design of cross-platform mobile apps using Flu<er, ensuring intuitive interfaces and

real-time API integration.

• Boosted user engagement by 20% through performance tuning and collaborative problem-

solving.

• Communicated with product managers and QA teams to ensure timely delivery of features.Open Source Contributor OpenHIIT (Remote) | Jan 2024 – Feb 2024

• Contributed key features based on user requests, enhancing usability and accessibility of the

fitness app.

• Worked with international contributors, ensuring smooth collaboraJon and effecJve

communication.

• Helped increase downloads by 60% through meaningful feature updates and documentation

improvements.

Projects:

Incident Management Enhancement Project

• Led a project to enhance incident management processes in ServiceNow, resulting in a 20%

reduction in resolution time.

• Customized incident forms and workflows to capture additional information required for

effective incident training.

• Implemented automated notifications and escalations to ensure timely resolution of critical

incidents.

CMDB Implementation Project

• Spearheaded the implementation of CMDB in ServiceNow to establish a centralized

repository of configuration items.

• Defined CI classes and relationships based on business requirements and industry best

practices.

• Configured discovery probes and sensors to automatically populate CMDB with accurate and

up-to-date information.

• Collaborated with stakeholders to define CMDB access controls and ensure data integrity and

security.

B.Tech in Computer Science and Engineering (July2022 - June 2026)

Symbiosis Institute of Technology, Nagpur, Maharashtra

Certifications:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)