
Lakshmi Priya N.V
Administrative
About Lakshmi Priya N.V:
Hi, My name is Lakshmi Priya.I have completed bachelor of Engineering in ECE department of Rohini college of engineering and technology.Experienced with 1 year in prioritizing user satisfaction while providing technical support. Successful in providing network support, troubleshooting and able to communicate with users at all levels of technical proficiency. Personable communication while assisting
with technical issues and training.My hobbies are Cooking, Reading books, hearing music.
Experience
Associate IT Technical Support Sutherland global services Chennai.
I have one year experience in IT Technical Support
*Provided the first line technical support via Calls/Emails/Web tickets.
*Tracked multiple tickets and completing according to priority in the query to assist end users with resolving issues.
*Provided support for issues like VPN, McAfee Applications, External Client Applications.
*Handling the issue like Adding accounts, Installation issue, Password reset, Citrix issues.
*Maintain and support multiple McAfee product and Skype for Business platforms.
Remotely connects to end user PC through SCCM to diagnose PC/software/browser issues. *Resolved all issues using standard practices and procedures with company troubleshooting tools.
*Maintain the AHT, SLA, FCR and Quality based on client requirements.
*Worked flexible hours, night, weekend, and holiday shifts.
*Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Education
I have completed bachelor of engineering in ECE department with great CGPA 84.4.I have passed out in 2022.
Professionals in the same Administrative sector as Lakshmi Priya N.V
Professionals from different sectors near Chennai, Chennai district
Other users who are called Lakshmi
Jobs near Chennai, Chennai district
-
Technical Support Engineer
1 month ago
Zoho ChennaiWe are currently seeking skilled and customer-focused professionals to join our Technical Support team. · ...
-
Support Engineering Technical Manager
3 days ago
Boeing ChennaiThe Boeing India Engineering & Technology Center (BIETC) is currently looking for a Support Engineering Technical Manager to join their Production support Engineering team in Chennai.This position will focus on supporting the Boeing Commercial (BCA) business organization. · ...
-
Technical Sales Engineer
1 month ago
BLITZS ELECTRIC P LTD Chennai, Tamil NaduThis is a full-time on-site role for a Technical Sales Engineer based in Chennai. · ...