Lakshmi Priya N.V

Hi, My name is Lakshmi Priya.I have completed bachelor of Engineering in ECE department of Rohini college of engineering and technology.Experienced with 1 year in prioritizing user satisfaction while providing technical support. Successful in providing network support, troubleshooting and able to communicate with users at all levels of technical proficiency. Personable communication while assisting
with technical issues and training.My hobbies are Cooking, Reading books, hearing music.

Associate IT Technical Support Sutherland global services Chennai.

I have one year experience in IT Technical Support

*Provided the first line technical support via Calls/Emails/Web tickets.
*Tracked multiple tickets and completing according to priority in the query to assist end users with resolving issues.
*Provided support for issues like VPN, McAfee Applications, External Client Applications.
*Handling the issue like Adding accounts, Installation issue, Password reset, Citrix issues.
*Maintain and support multiple McAfee product and Skype for Business platforms.
Remotely connects to end user PC through SCCM to diagnose PC/software/browser issues.      *Resolved all issues using standard practices and procedures with company troubleshooting tools.
*Maintain the AHT, SLA, FCR and Quality based on client requirements.
*Worked flexible hours, night, weekend, and holiday shifts.
*Documented all transactions and support interactions in system for future reference and addition to knowledge base.

I have completed bachelor of engineering in ECE department with great CGPA 84.4.I have passed out in 2022.