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Lalit Panwar

Lalit Panwar

Product Manager

Technology / Internet

Gurgaon, Gurgaon district

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About Lalit Panwar:

Product leader with 5+ years driving growth in SaaS, fintech, and health-tech. Proven record in churn reduction, funnel optimisation, and payments strategy. Builder of RetentionOS (AI churn co-pilot), combining product vision with data-driven execution to deliver measurable business outcomes.

Experience

Product Manager (Contract) | CarInfo | Delhi | May 2025 – Present

Boosted FASTag recharge success rate from 55% → 75% in 4 weeks by diagnosing GA drop-offs, leading UX redesigns, and running A/B experiments; reduced CX complaints by 18%.

Associate Product Owner | HealthFirst Technology | Faridabad | Nov 2023 – Mar 2025

Boosted engagement by 25% for Care-bit, a B2B health platform used by 200+ UK providers, by prioritising and shipping key UX enhancements.

Product Analyst | Wheelseye Technology | Gurgaon | Jun 2019 – Jun 2023

Reduced SME onboarding drop-offs by 35% and increased activation 28%, streamlining the customer journey and driving DAU growth.

Launched FASTag recharge and credit-based transactions, cutting failures by 18% and boosting repeat usage by 22%.

Education

MBA in Logistics and Supply Chain Management - Ignou
Master's in economics - CCS University
Bachelor's in economics - CCS University

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