Lenin Sivasankaran
Customer Service / Support
About Lenin Sivasankaran:
Production Support Specialist | Expertise in Oracle SQL & UNIX | Skilled in Incident & Problem Management | ITIL Knowledge
Experience
Production Support Specialist with expertise in system health checks, job monitoring, incident management, and server performance tracking. Skilled in ServiceNow for service request handling and ITRS Geneos for server monitoring. Provides 24/7 operational support through rotational shifts, ensuring system uptime and business continuity. Experienced in report generation, ticket management, and coordinating high-priority (P1 & P2) incidents to minimize business impact.
Education
PGDM in PSG Institute of Management, Coimbatore. Majored in Finance.
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