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Levin Fernandes

Levin Fernandes

Project Coordinator Agile SDLC Jira Excel Power BI

Telecommunications

Mumbai, Maharashtra

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About Levin Fernandes:

Skilled IT Project Coordinator with a focus on task delegation, efficient scheduling, and problem-solving. Proficient in data analysis, quality assurance, and Excel dashboard creation. Strong project coordination and communication skills. Certification in IT Project Management and Agile (Jira), dedicated to delivering excellence.

Experience

Project Coordinator | Capgemini (Neev Global Payroll) | March 2024 - Present

  • Enhanced project delivery speed using Agile practices and tools like Jira and Trello.
  • Coordinated cross-functional teams, managed stakeholder expectations, and communicated project updates.
  • Implemented risk mitigation strategies, improved processes, and maintained documentation.

IT Project Coordinator | April 2023 - Dec 2023

  • Led development and launch of experiences for plan sponsors and participants.
  • Prioritized features based on customer needs and market trends.
  • Created user stories and collaborated with UI/UX teams in an Agile environment.

Sr. Customer Service Associate | Aurify Systems & FirstSource | May 2022 - Dec 2022

  • Resolved technical queries and managed customer interactions.
  • Handled escalations, verified refunds, and developed performance dashboards.
  • Conducted query analysis for troubleshooting.

Education

 

BSc in Information & Technology
St. John College of Humanities and Science, Mumbai University | 2019-2022

CGPI: 9.68 (3rd ranker in the college)

Diploma in Automobile Engineering
Sardar Vallabhbhai Patel Polytechnic | 2016-2019

HSC Board 
Subjects- Physics, Chemistry, Math's and Biology 
Percentage→ 60%

SSC Board
Percentage→ 75.20%

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