Levin Fernandes

Skilled IT Project Coordinator with a focus on task delegation, efficient scheduling, and problem-solving. Proficient in data analysis, quality assurance, and Excel dashboard creation. Strong project coordination and communication skills. Certification in IT Project Management and Agile (Jira), dedicated to delivering excellence.

Project Coordinator | Capgemini (Neev Global Payroll) | March 2024 - Present

• Enhanced project delivery speed using Agile practices and tools like Jira and Trello.
• Coordinated cross-functional teams, managed stakeholder expectations, and communicated project updates.
• Implemented risk mitigation strategies, improved processes, and maintained documentation.

IT Project Coordinator | April 2023 - Dec 2023

• Led development and launch of experiences for plan sponsors and participants.
• Prioritized features based on customer needs and market trends.
• Created user stories and collaborated with UI/UX teams in an Agile environment.

Sr. Customer Service Associate | Aurify Systems & FirstSource | May 2022 - Dec 2022

• Resolved technical queries and managed customer interactions.
• Handled escalations, verified refunds, and developed performance dashboards.
• Conducted query analysis for troubleshooting.

BSc in Information & Technology
St. John College of Humanities and Science, Mumbai University | 2019-2022

CGPI: 9.68 (3rd ranker in the college)

Diploma in Automobile Engineering
Sardar Vallabhbhai Patel Polytechnic | 2016-2019

HSC Board 
Subjects- Physics, Chemistry, Math's and Biology 
Percentage→ 60%

SSC Board
Percentage→ 75.20%