Livin Lorance

Experienced IT Infrastructure and Support Professional with over 6 years of proven expertise in managing IT operations, support services, and infrastructure deployment across multiple industries. Currently serving as a Senior Executive – IT at PharmEasy, I specialize in providing L1/L2 technical support, managing IT assets, and deploying infrastructure solutions across on-site and remote environments.

Skilled in troubleshooting across Windows, Linux, and Mac platforms; proficient in tools like ITSM, Zammad, Prometheus, ELK Stack, and UEM solutions. Hands-on experience in network management, biometric system configuration (Vision-Box E-Gates), CCTV systems, and MDM platforms like Scalefusion. Adept at coordinating with cross-functional teams for SD-WAN, firewall upgrades, and vendor management.

Holds certifications including CCNA, Azure Fundamentals, and ITIL Basics, with strong analytical abilities, customer-centric approach, and a passion for evolving technologies. Committed to optimizing IT operations, ensuring high availability, and delivering measurable value to business functions.

Over 6 years of hands-on experience in IT support and infrastructure management across diverse roles and organizations. Currently working as a Senior Executive – IT at PharmEasy, responsible for providing technical support, managing assets, deploying biometric systems, and coordinating IT operations.

Previously served as an IT Support Engineer at Ndimensionz Solutions, delivering L1/L2 support and managing IT infrastructure across remote and onsite environments. Held roles in Desktop Support and Network Services, gaining strong exposure to network troubleshooting, system installations (Windows, Linux, Mac), MDM configuration, and security patching.

Progressively built expertise in ITSM tools, asset management, CCTV and biometric systems, vendor coordination, and implementation of operational infrastructure, consistently contributing to seamless IT operations and user satisfaction.

Bachelor of Computer Applications (BCA) – Bharathiyar University, 2023
Solid foundation in computer systems, networking, and software applications.

Diploma in Computer Hardware Engineering – Government Polytechnic College, Chelakkara, 2019
Specialized training in hardware support, system assembly, and troubleshooting.