M S V A Pradeep
Customer Service / Support
About M S V A Pradeep:
With over 16 years of experience leading teams of Program Managers and Engineers, I have acquired an impressive track record of delivering high-quality services, ensuring ROI, SLA adherence, and maintaining healthy Net Promoter Scores. I am proud of my accomplishments in business growth, revenue recognition, billing, Functional and Project P&L, and project governance with customer business sponsors and CXOs.
I am skilled in directing large IT/ Telecom, and Enterprise Projects rollouts and managing the complete operations and maintenance of existing services. I have an expert level of proficiency in Agile Project / Program Management, Project Planning and Implementation, Change Management, P&L Management, Customer Success, Client Relationship Management, Stakeholder Management, Cloud Applications & SaaS, and Digital Transformation.
Currently, as the Director of Customer Success at Subex Limited, I am leading a team of program managers to deliver services to 10+ customer accounts in the Middle East/APAC. Prior to Subex, I held senior leadership positions at Huawei Technologies India Private Ltd, Ericsson India Global Services Pvt. Ltd, and Nokia Siemens Networks. I have also played a key role in Digital Factory Transformation in the formulation and implementation of Integrated Technical Service Center.
Experience
With over 16 years of experience leading teams of Program Managers and Engineers, I have acquired an impressive track record of delivering high-quality services, ensuring ROI, SLA adherence, and maintaining healthy Net Promoter Scores. I am proud of my accomplishments in business growth, revenue recognition, billing, Functional and Project P&L, and project governance with customer business sponsors and CXOs.
I am skilled in directing large IT/ Telecom, and Enterprise Projects rollouts and managing the complete operations and maintenance of existing services. I have an expert level of proficiency in Agile Project / Program Management, Project Planning and Implementation, Change Management, P&L Management, Customer Success, Client Relationship Management, Stakeholder Management, Cloud Applications & SaaS, and Digital Transformation.
Currently, as the Director of Customer Success at Subex Limited, I am leading a team of program managers to deliver services to 10+ customer accounts in the Middle East/APAC. Prior to Subex, I held senior leadership positions at Huawei Technologies India Private Ltd, Ericsson India Global Services Pvt. Ltd, and Nokia Siemens Networks. I have also played a key role in Digital Factory Transformation in the formulation and implementation of Integrated Technical Service Center.
Education
Bachelor Of Engineering- ECE
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