Mac Soni

I have experience over all 18 Years of multi-faceted exposure in Customer Service, Debt Collection, Quality Audit, Senior Administration ,front office Manager Track Record of Success in…

• I have Vas Experience of over all 18 Years of Experience in Multiple Position in International MNC Banks and Financial Institute as well Private Companies which are been listed in my resume. I’m a Hard Working Honest & Out of box Thinker in my Carrier Looking forward to have an company with Professional Team along with good atmosphere to work with where I may get my Skills be benefited to my company for being an Assets.

Operation Manager : SVASTI INN  (Hospitality Industry)                                         June 2020 till May 2023.

Key Deliverables

•  Maintaining weekly, monthly Hotel Positioning for availability for up-Coming Bookings.
• Maintaining working relationship and communication with all departments.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel
• Works within the allocated budget for the front office
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Upholds the hotel's commitment to hospitality.
• Ensure implementation of all hotel policies and house rules.
• Monitor all V.I.P’s special guests and requests.
• Review Front office log book and Guest feedback forms on a daily basis.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift
• Ensure all hand over internally is at satisfactory bench mark.
• Maintains master key control
• Perform other duties as requested by management
• Under take bookings over the phone, Mail, MD’s Personal VIP Guest Etc.
• Taking care of complete billing instructed from corporate and individual guest and mailing correspondence.

Senior Administrator : Fortune Hospitality Services (Jamnagar)                             March 2018 to 2019 April

Key Deliverables

• General Administration
• Experienced and adept in organizing office setups and facilities for a large number of staff
• An out-of-the-box thinker committed towards the growth and welfare of staff and in introducing innovative solutions in areas of operation office decoration etc.
• Natural ability to motivate lower-level staff such as catering, housekeeping through warmth compassion and rewards and recognition events.
• Business Development of Firm
• Facilities Management
• Hospitality
• Employee engagement events
• Reception & Visitors mgmt.
• Day to Day Activities reporting to Management.

SME Credit Risk Management : Dubai First PJSC                                                            Oct 2014 to Nov 2017

Key Deliverables:

•  Conducting Field Visit on Companies for SME Loans & Suspicious Fraudulent Cases.
•  Ensuring that Visits are conducted with stipulated time& subsequent report prepared and are adhering to consumer Policy Standards & Guidelines.
• Preparing Field visit report & Submitting to line manager with agreed TAT.
• Timely reporting suspicious or irregular cases to management in order to avoid potential risks.
• Discreet check on company activities with neighbor's or building management.
• The visit can only be conducted with the Key person of the company. 
• Cross verification of high Value transaction credits & debits from various vendors and client from relevant documents which is provided by Client to sales.
• Capturing pictures and companies Trade license, Invoices, Supplier Invoices etc.
• Total company assets Evaluation and Setup information.
•  Ensuring the SME Loan is Provided to legitimate companies only

Senior Customer Service Executive : Emirates ENBD Bank                                               Oct 2011 to Nov 2014   

Key Deliverables

•  Monitoring the Customer Queries pertaining to the Banking & Accounting matters.
•  Ensuring the attainment of High Customer Satisfaction, High Quality Service Delivery, and Ensuring Resolution (FTR).
• Providing accurate and brief Information as regards Products & Services to the Customer.
• Up-selling Bank’s Products & Services and cross-selling the Valued Banking Products to the New & Existing Customers.
• Identifying, researching, and resolving the Customer Issues by utilizing the Automated System.
• Following up on diversified Customer Inquiries not resolved promptly, and Researched on Misapplied Payments.
• Recognizing, documenting, and alerting the Supervisor of Trends pertaining to the Customer Queries.
• Conducting meetings each month with the Team, to ensure Assignment of Individual Targets on average.  

Senior Debit Collection Agent :Trust Lawyers & Legal                                                      Jan 2011 To Sept 2011

Key Deliverables 

• Identified the Accounts for writing off, reviewed Customers’ Overdue Balances, and assured adequate Write-Off.
• Coordinated with the Hotel Staff with a view to Interface with the Customers.
• Transferred Accounts to the Collection Agencies, and resolved Customer Billing Disputes for Escalation to Supervisor.
• Delivered the Duplicate Invoice Copies, undertook extreme Initiative to Motivate Teams, and worked effectively under the Team Environment.
• Oversaw the Identification, Assessment, and Resolution of Issues/Problems within the Assigned Zone of Collections.
• Ensured accurate and efficient Task Execution pertaining to the Zone of Collections, with the ability to Negotiate with People even under exigencies

I have Completed by B.Com Education From Bangalore University