Madhu Hiremath

As an experienced Healthcare Administration professional with a certification in Advance Business Analysis, looking for an opportunity to make a difference by bringing my enthusiasm and expertise to the forefront of the leading company’s business analysis and business decisions.

Business Analyst Intern at BACentric Solutions from March 2024 to April 2024.

Methodology: Agile

Tools used: JIRA, MS Excel, Balsamiq, Draw.IO, Confluence

Role: Jr. Business Analyst

Project 1: Procurement Process

Key Result Areas

• User stories and Acceptance Criteria were assisted by understanding the requirements of product owner. 
• Acceptance criteria and Business value (BV) provided by product owner and complexity values by scrum team.
• Added all the user stories to the product backlog. 
• Prioritized all the user stories using MoSCoW technique.
• Added user stories to sprint backlogs based on prioritization order.
• Assisted DOD and DOR checklist.
• Assisted in planning the sprint meetings which are sprint planning meeting, sprint retrospective meeting, sprint review meeting and daily standup meeting accordingly.
• Generated product burn down charts and sprint burn down charts.

Project 2: Online Library Management System

• Assisted a business case document by understanding the problem of the client.
• Gathered requirements from the clients using Elicitation techniques.
• Prioritized the requirements using Moscow techniques.
• Documented all the requirements (BRD and FRS). 
• Created software requirement specifications (SRS).
• Performed stakeholder analysis and identified the stakeholders involved. 
• Also performed GAP analysis, SWOT analysis to analyse the project.
• Worked on MS Visio to draw use case diagrams and activity diagrams.
• Documented use case specifications.

Assistant Manager Operations

Sapthagiri Institute of Medical Sciences & Research Centre 

08/2021 – 02/2022 (7 Months), Bangalore

• A 2000 bedded medical college hospital with broad & super specialty services run under GD group Achievements/Tasks
• Responsible for smooth clinical operations & functioning of all inpatient & outpatient areas of the 
• hospital with a team of operations executives. 
• Monitoring duties of interns, PG students & Junior residents posted at all clinical departments, attending to clinical issues related to patient care if any. 
• Strategic planning for improving clinical processes & thereby enhance patient experiences. Track revenue leakages, suggest & implement ways of improving revenue. 

Executive-Medical Operations

M S Ramaiah Memorial Hospital 

08/2017 – 07/2021 (4 years),           Bangalore

• 500 bedded multispecialty hospital run under Gokula Education Foundation Trust Achievements/Tasks
• Managing day to day operational activities along with team of patient care coordinators & 
• Operations executives. 
• Proved excellence in developing & implementing operational policies for Process Improvement & to maintain clinical governance across the hospital. 
• Had been nominated as a Key Accounts Manager for clinical departments to keep track of patient inflow, revenue generated, individual doctors’ performance & patient feedback on care provided. Based on which process improvement and business development initiatives were planned and suggested to enhance patient experience. 
• Attending to inquiries, handling grievances, investigating complaints from doctors, nurses, patients, and other healthcare personnel & taking appropriate actions. 
• Participating in NABH & NABL accreditation activities, continuous monitoring, training & making CAPA for all the deviations identified, to ensure delivery of quality healthcare. 
• Organizing & participating in various committee meetings periodically along with proper documentation of discussion, Hosting conferences & patient safety and awareness events. 
• Involved in managerial training of students enrolled into various skill-based courses under Healthcare Sector Skill Council of India. 

ACADEMIC QUALIFICATIONS

• Master’s in Hospital Administration (MHA)

Manipal University, Manipal 

2015 - 2017            

• Post Basic Bachelor of Science in Nursing (PBBSc.N)

M.S. Ramaiah Institute Of Nursing Education and Research, Bangalore 

2012 – 2014

• General Nursing & Midwifery (GNM)

Acharya’s NR School of Nursing, Bangalore

2008-2012

CERTIFICATION

• Certified IT Business Analyst from BA Centric Solutions [IIBA-EEP] endorsed (04/2024)
• Certified Professional for Quality Implementation in Hospitals (CPQIH) (09/2019) 
• CII Healthcare Excellence Implementation Program Based on Baldridge Excellence Framework (08/2019) 
• Trained in Supply Chain Management by Johnson & Johnson (2018) 
• General duty and Home Healthcare assistant trainer certification by Healthcare Sector Skill Council (HSSC) (2018) 
• National Accreditation Board for Hospitals (NABH) – Program on Implementation (POI) by Quality Council of India (QCI) (2017). 
•  Lean Six Sigma Green Belt Certification by KPMG (11/2015) 
• Psychiatric Nursing and Rehabilitation Training from Spandana Institute of Mental Health and Neuro-Sciences (SIMHANS), Bangalore (01/2014)
•  First aid and home nursing training conducted by St. Johns Ambulance Association (2009)