Madhu K

14th December 2020 till date

Amazon Development Center India Pvt Ltd.

1. Ad Operations – MIS Expert
2. Playing a key man’s role in providing the data-to-day performance related details to all the stake holders like Operations/Capacity/Finace/GREF/Analytical team in terms of metric related information
3. Publishing of Weekly/Monthly/HalfYearly/Yearly Agent Performance scorecards to the respective individuals and to the hire-up’s. And providing automated notification e-mailer of theire scores across all the 3 sites.
4. Creation of advance dashboards using MS Excel, Quicksiht & Power BI for better visualization and data representation of the information.
5. Responsible for automating the manual workload on an individual using VBA macros, Excel, MS Access & Power BI to reduce the workload and optimize the resource utilization.
6. Conduct regular trainings for the executives to up-skill one’s knowledge pertaining to MS Excel & Power BI.

03rd August 2015 Till 11th December 2020

Concentrix Daksh Services Private Ltd.

1. Deputy Manager - WFM
2. Supplying of analytical reports at regular intervals to the Senior Leadership and providing insights to the issues and recommend solutions.
3. Publishing presentations at regular timeframes providing and insights of accounts progress and health of the same.
4. Creation of advance dashboards using MS Excel and Power BI for better visualization and data representation of the information.
5. Responsible for automating the manual workload on an individual using VBA macros, Excel, MS Access & Power BI to reduce the workload and optimize the resource utilization.
6. Conduct regular trainings for the executives to up-skill one’s knowledge pertaining to MS Excel & Power BI.

20th May 2013 Till 31st July 2015

First Advantage Global Operating Center

1. Reporting Specialist - MIS
2. Generate program level reports and prepare performance dashboards for associates & program in terms of daily, weekly & monthly cadence. Also, involved in preparing data for business reviews for senior leadership & client reporting.
3. Expertise in Microsoft Excel with intermediate knowledge of Macros for reports automation.

7th March 2005 Till 3rd April 2012                                                                                      

Aditya Birla Minacs

1. Associate – 07th March 2005 to 09th September 2005.
2. Was making outbound calls for existing customer of MBNA US and selling credit card insurance.
3. Jr. Executive MIS - 09th September 2005 – 01st July 2006
4. Generate reports of the program and prepare Performance dashboard for Agents & Program in terms of Daily, Weekly & Monthly. And preparing Daily, Weekly & Monthly reviews for Sr. Management
5. Executive MIS – 01st July 2006 – 01st July 2007
6. Generate reports of the program and prepare Performance dashboard for Agents & Program in terms of Daily, Weekly & Monthly. And preparing Daily, Weekly & Monthly reviews for Sr. Management
7. Senior Executive MIS – 01st July 2007 to 01st July 2011
8. To ensure the team completes the Task assigned. Conduct regular meeting & review with the team to ensure the team is intact. Co-ordinate to other departments in case of new Program. Present dashboard for Senior Management & Program Management. Recruitment Team Members as in when required.
9. Asst.Manager MIS – 01st July 2011 – 03rd April 2012

1. Conduct regular meetings & reviews with the team to ensure the team is intact. 
2. Co-ordinate with other departments in case of new program launch/onboarding. 
3. Present dashboard for senior leadership & program management. 
4. Interaction with project implementation team in case of new program launch, set KRA for the individuals of the team for the monthly and yearly performance. Recruit team members or team leaders as and when required. 
5. Managed process level billing report in terms of P&L statement. Also, used to publish process gross margin (GM) and revenue details with board of directors and senior leadership.