
Madhusree Sinha
Customer Service / Support
About Madhusree Sinha:
12 years of experience in Customer Facing roles.
Experience
Program Managing Portfolio of Strategic accounts to reduce attrition risk and accelerate upsells with a Revenue impact of $2.5MM.
Project Management-Proficient in Managing projects within each “Customer Lifecycle” ranging from Onboarding, Implementation, Migration, Use case scoping & delivery. Work closely with cross functional teams (DS & FE) to deliver a seamless experience, Supervise and present multiple project/workstream oversight to Stakeholders.
Stakeholder Management - Mapping & meaningfully engaging with stakeholders across all business levels and organizations.
Enabling Adoption through Maturity and Business value Assessment: BVA: Assess the value created by Dataiku and advanced analytics,
provide recommendations/best practices to further increase business value and build a compelling story to evangelize your success internally. Maturity Assessment: Assess organization's/team’s or User group’s Al maturity level on 6 core drivers and build an action plan to accelerate Al maturity journey based on best practices from the field.
Customer Advocacy/Experience: Enriching user experience and hence improving advocacy through various internal programs e.g., frontrunner awards, supporting community teams to run various programs within my customers accounts/user’s groups.
Consulting & Growth:
Center for Acceleration(C4A) Roadmap- Review and reset existing strategy, direction, and global standards. Enable Champions, Delivery Teams, and Analysts/SMEs with platform, training, and channels for collaboration. Build complex solutions, and reusable artifacts across global functions to create stickiness ensuring renewals and upsell opportunities.
Education
PGDBM-Marketing
Graduation - Commerce
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