Mahammad Burhan Khan Pathan

• Highly experience in desktop support and troubleshooting software and hardware issues for individualsand organizations.• Skilled in performing desktop and laptop backups and restorations, as well as antivirus management.• Strong ability to provide technical guidance and support to resolve problems or malfunctions in systems,applications, hardware, and software.• Excellent communication skills to effectively communicate with end-users and various support groupsto coordinate problem resolution.• Demonstrated ability to work effectively in a team environment.

Network Engineer

Madhucon Projects Limited-Hyderabad, Telangana

October 2025 to Present • Full-time
Primary Duties/Responsibilities:
1. Configure and manage window Server Active Directory, DNS, DHCP, User Policy and user management.
2. Configure and manage Mail Server.
3. Experience in latest Technology of system and Mobile service.
4. Experience in Hardware/Software vendor management.
5. Configure and manage Network LAN, WAN, and MPLS VPN Service management, IP management.
6. Configure and manage Foritgate Firewall policy and rules, Dlink Wi-Fi Switches, Cisco Router.
7. Configure and manage Window backup server.
8. Experience in IT hardware AMC and Software License management.
9. Responsible for all modules in Strategic ERP by coordinating with concerned Dept. HOD'S
10. System and server security management.
11. To Supervise Focus backup (Daily twice Morning and Evening) both on external hard disk and backup
server.
12. Problem related to remote places for network connections, updating of new patches and installation
of software's need basis.
13. Updating of New view of software in server and nodes.
14. Maintaining the functional Flow charts All Module implementation on the basis of SRS document,
coordinating WI Focus Softnet Pvt Ltd.
15. Any other duties&Responsibiles as may be entrusted by the superiors from time to time.

Sr. IT Support
Lucid Medical Diagnostics Private Limited-Hyderabad, Telangana

• Manage information technology and computer systems of AP, TS and Karnataka location (Including
Central labs).
• Maintenance Call centre 30 plus setters, Maintenance Call centre CRM software any technical queries
co ordinate with support team.
• Making sure there is a smooth change over from the old system to the new one.
• Identifies and recommends upgrades and changes to hardware and software, maintaining efficient
and effective operations in the organization.
• Handling Vendor identification for various services for the organization & Vendor bills verification and
processing for payment on time. Involved in negotiations on finalizing the AMC’s and Purchase orders.
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and
related equipment problems are resolved in a timely manner with limited disruptions
• Install and upgrade computer components and software, manage servers, and integrate automation
processes.
• Proper allocation of assets like laptop to employees based on the work category.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and
resolutions, prioritizing problems, and assessing impact of issues.
• Monitor and solve internet connectivity related issues, Configuration of Router’s, Load balancer and
VPN. Monitor LAN and WAN issues and solved it.
• Printerslike Network, POS and Label installation and troubleshooting.
• CCTV configuration and trouble shooting and co ordinate with AMC vendors.
• Update employee recordsin bio metric machine and allocation of employee ID.
• Inventory Management

Senior System Administrator
Positive Life Sciences Pvt Ltd-Hyderabad, Telangana
November 2014 to 2021

• Manage information technology and computer systems.• Maintenance systems of Andhra Pradesh, Telangana, Karnataka & Tamilnadu locations 30 plusbranches.• Maintenance Call centre 70 plus setters.• Maintenance Call centre CRM software any technical queries co ordinate with support team.• Co ordinate with vendors.• Implementation software and co ordinate with software developers.• Remotely resolve issues.• Installing, updating and troubleshooting of base operating system.• Installation, Configuration Win7, Win10.• Installation, Configuration and Administration of Windows servers.• Installation of software's.• Conduct remote troubleshooting.• Installation and Configuration of Network Printers.• Making sure there is a smooth change over from the old system to the new one.• Assembling new systems.• Repair and installation of Laptops.• Repair and recover from hardware or software failures.• Troubleshooting MS Office 365 issues for end-users.• Administration of Microsoft 365.• Work with vendors and other IT personnel for problem resolution.• Maintain network facilities in individual machines, such as drivers and settings of personal computersas well as printers.• MSSQL server dump export & import.• Involved in preparing daily reports of admin call center activities.• Virtualizing knowledge of VMware.• CCTV configuration and trouble shooting.• Update employee records in bio metric machine and allocation of employee ID.

System Administrator
Positive Life Sciences Pvt Ltd-Hyderabad, Telangana
October 2009 to May 2014

• Maintain Systems• Verify that Peripherals of working properly• Quickly arrange repair for hardware in occasion of hardware failure.• Monitor system performance• Install Software.• Update system as soon as new version OS and application software comes out• Troubleshooting of Internet related problems and ensuring better service to the users.• Troubleshooting Server based and Desktop based systems.• Installing new systems with operating systems, drivers, and software.• Handling the trouble shooting and desktop support for the call center employees all most 100 setters.

B.A From sri krishnadevaraya university. 2009