Manash Gurung

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Hospitality professional with 7+ years of experience in guest services, front office operations, and facility management. Skilled in customer service, guest relations, and team collaboration, with a proven track record at The Oberoi, Bloom Hotels, and SILA Solutions.

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Lobby attendant, Trident Nariman Point (The Oberoi Mumbai) | Feb 2018 – Mar 2024

• Welcomed guests and provided information about hotel amenities and services.
• Assisted guests in navigating the hotel and locating desired areas.
• Performed guest check-in and check-out efficiently and professionally.
• Handled guest requests and inquiries courteously and promptly.

Guest Service Associate, Bloom Hotel Mumbai | Dec 2024 – Mar 2025

• Acted as the first point of contact for guests, ensuring a smooth check-in and check-out process.
• Handled inquiries and resolved guest issues to maintain a positive experience.

Front Office Executive (Facility Management), SILA Solutions Pvt. Ltd. | Mar 2025 – Jun 2025

• Oversaw all aspects of facility management, ensuring safety and functionality.
• Conducted routine safety inspections and coordinated with contractors.
• Planned maintenance work, maintained records, and supervised facilities staff.

•Diploma in Hospitality, Travel & Customer Service from Frankfinn Institute of Air Hostess training | 2017

•12th, Faculty Higher Secondary School | 2016

•10th, Maharishi Vidya Mandir | 2014