Manbhanjan Dube

Main Responsibility is to perform the application and the server maintenance for multiple accounts in which we perform several different operations. Daily activities like creating incidents for the different type of alerts according to the priority. 

Troubleshooting, Executions of change activities, following the (ITIL) process to resolve the tickets as per the SLA.

Wintel - System Administrator HCL-Tech

Project:--BMS (Bristol Myers Squibb)

Roles: BMS (Bristol Myers Squibb 4th July 2022 to till date)

• Daily activities like resolving incidents for the different type of alerts according to the priority.
• Main Responsibility is to perform the application and the server monitoring for multiple accounts in which we perform several different operations.
• Adding CPU, memory, disk utilization in server as per Request Task in VM console.
• Adding disk space in servers through login AWS EC2 console and delete the volume as per Request task. 
• Responsible for start and stop service during deployment and other activities.
• Server decommissions as per change process.
• Remote administration using tools like – MSTSC Troubleshooting the server and
• Update to customer in ticket.
• Installing software’s and patching through BIGFIX Tools
• Suppressed the servers before doing activities through suppression tools. 
• Installation Mcafee as per request and troubleshoot.
• Managing the chats, email, and incidents for the service restoration as per the SLA Defined.
• As per planning every month doing patching activities.
• Managing the Users in Active Directory, Administration & maintenance of Group policies.
• Proficiency in Troubleshooting, Installations, Configuration of Windows 2008

              2012/2016, 2019 and 2022.

• Working on user raised incidents and Service Requests.
• Raise a CHANGE according to activities and work CTASK as well as.
• 24*7 real time server and application Support.
• Responsible for start and stop service during deployment and other activities..
• Working on high priority incidents (P1, P2,) engaging MIM and concern team, calling for SRT.
• Providing day-to-day user administration like adding or deleting users, password aging.
• Create BT Ticket as per the Network issue.
• Raise a HP ticket and working with Site Support team
• Joining the calls vender and clients during the troubleshooting.
• Notifying support team via emails regarding incidents to avoid SLA Breach
• Monthly Performance Reports generation and identify the SLA breached cases based on SLA targets  along with client review meetings on every day.
• Analyze on the repeated issues and initiate a Problem Management ticket with concerned teams as a Service Improvement Plan till closure.
• Understand and gauge the impact of an Incident on the Business and communicate to the Management periodically.
• Sharing an RCA with both the Client & the Customer.
• Analyze and report on Incident trend and SLA achievement.
• Coordinate with internal Technical NOC teams for any incidents / issues.
• Oversee all ticketing activities at the Organization level.
• I have also prepared several documents related our accounts so that it will be

              Beneficial for new joiners or colleagues.

•  In case of any issue occurred (like server down or tools down) we informed to our

               Lead about the action taken by us and progress of the action.

•  Respond to the issues escalated to Service desk / project specific issues.
•  I have provided KT to the new joiners for the different accounts which we manage

                And manage the Kt tracker sheet on daily basis.

• Before end of our shift, I have to collect the data or updates from my shift so that it

             Can conveyed to the peoples of next shift in the handover call and I have hosted the

              Handover call also in shift

MBA (Master of Business Administration) from Sikkim Manipal University in 2011.

Graduation from Sambalpur University 2009.