manik Dutta

 I handle incoming customer inquiries via phone, email and chat platforms as an online customer support representative. I provide accurate and timely answers to questions about services and account details.
I ensure that all customer transactions are completed efficiently. Process orders, forms, applications and requests for refunds or exchanges.
When customers experience problems with products or services, I resolve these issues and this involves clarifying the customer's complaint, identifying the cause of the problem, explaining the best solution, and following up to ensure resolution.
Collect customer feedback through questionnaires and direct contact. This feedback is valuable for quality assurance and service improvement initiatives.

I completed my secondary education and got my high school diploma. This basic education includes subjects such as mathematics, science, literature and social studies.