Manu Hassan Ravindra
Banking / Loans
About Manu Hassan Ravindra:
As a seasoned Technical Test Lead with a solid background spanning 9 years in software testing, I bring 7 years of specialized expertise in IVR testing to the table. My focus is on guaranteeing impeccable customer experiences by meticulously assessing IVR systems using cutting-edge tools such as Cyara, Amazon Connect, Postman, and Cypress, alongside a diverse array of technologies. My passion is dedicated to refining each facet of the customer journey within contact centres, from the initial interaction to seamless issue resolution.
Experience
As a seasoned Technical Test Lead with a solid background spanning 9 years in software testing, I bring 7 years of specialized expertise in IVR testing to the table. My focus is on guaranteeing impeccable customer experiences by meticulously assessing IVR systems using cutting-edge tools such as Cyara, Amazon Connect, Postman, and Cypress, alongside a diverse array of technologies. My passion is dedicated to refining each facet of the customer journey within contact centres, from the initial interaction to seamless issue resolution.
Education
Masters in product design and manufacturing focuses on innovation, design principles, manufacturing processes, and project management for creating efficient, market-ready products.
Professionals in the same Banking / Loans sector as Manu Hassan Ravindra
Professionals from different sectors near Bengaluru, Bengaluru Urban
Other users who are called Manu
Jobs near Bengaluru, Bengaluru Urban
-
+Servicenow Business Analyst role involves experience in developing Manual and automation test scripts with CYARA and hands-on experience in using Data driven, Cruncher/Cruncher Lite, Tags and running campaigns. · +<ul style= ...
Bengaluru, Chennai, Pune1 month ago
-
We are seeking a highly experienced Contact Center Transformation SME with 10+ years of experience in Contact Center technologies and at least 5+ years of expertise in Genesys Cloud CX migration and Transformation. · Migrate existing contact center platforms to Genesys Cloud CX. ...
Bengaluru3 weeks ago
-
Facilitate key discussions with various stakeholders as requested by system owner/platform lead and provide SME technical support on system testing of the Core EDC Product , and any data integrations (in and out) of EDC . · Perform impact analysis for any change that happens on t ...
Bengaluru / Bangalore6 days ago