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Bengaluru
matheen ahmed

matheen ahmed

Program specialist

Customer Service / Support

Bengaluru, Bengaluru Urban

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About matheen ahmed:

 Quickly and efficiently respond to incoming faxes, identify how best to assist.

 Conduct insurance verifications to understand if patient's prescribed therapy is eligible for coverage. Document

results in appropriate tracking system.

 Process patient applications and follow the program's specifications to determine their eligibility. Document results

in appropriate tracking system and manage follow ups as appropriate.

 Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and

written communication; i.e. uses grammatically correct and concise language.

 Coordinated program activities to ensure compliance with regulatory standards.

 Participated in team-building exercises that fostered collaboration among staff members working on the project.

Provided technical support to staff members regarding the use of software programs related to the project.

Experience

 Quickly and efficiently respond to incoming faxes, identify how best to assist.

 Conduct insurance verifications to understand if patient's prescribed therapy is eligible for coverage. Document

results in appropriate tracking system.

 Process patient applications and follow the program's specifications to determine their eligibility. Document results

in appropriate tracking system and manage follow ups as appropriate.

 Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and

written communication; i.e. uses grammatically correct and concise language.

 Coordinated program activities to ensure compliance with regulatory standards.

 Participated in team-building exercises that fostered collaboration among staff members working on the project.

Provided technical support to staff members regarding the use of software programs related to the projec


 

Education

Analyzed and reviewed medical documentation for accuracy and compliance.

 Preparing quality report to customer satisfaction i.e. 100% accuracy under HIPPA rules. Participating in feedback

sessions by sharing our experience in quality, quantity, and any changes required in the software.

 Editing and correcting medical dictation performed by speech recognition software and converting transcribed

diagnostic test results, procedures, and consultation notes into applicable report formats.

 Ensuring uncompromised patient care by transcribing fast and accurately, as well as performing thorough editing and

typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon.

 Performing additional tasks such as following up and revising patient history, as well as entering medical reports into

electronic health records systems. Protecting patient confidentiality and adhering to legal requirements.

 Conducted audits on completed documents for quality assurance purposes.

 Maintained up-to-date knowledge of regulatory changes affecting documentation practices.

 Implemented security measures to protect confidential information within documents.

 Verified accuracy of data entered into databases by cross-referencing source documents.

 Ensured compliance with applicable laws governing document retention.

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