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MATHIMOZHI THIRUVARASU

MATHIMOZHI THIRUVARASU

Incident Management & Network Support Engineer

Technology / Internet

Chennai, Chennai district

Social

About MATHIMOZHI THIRUVARASU:

  • Managed incident lifecycle for user-priority tickets(P1-P4) to ensure resolution within SLA.
  • Coordinated daily status calls, ticket follow-ups, and updates with requestors and clients.
  • Led production issues resolution and prepared detailed RCA reports.
  • Used Critcomm tool to set production site banners across Kellanova branded websites.
  • Conducted weekly server maintenance, tested alerts, and rolled out communication templates to wider audience.
  • Enabled and monitored site access using Akami, F5 & AWS tools as per client requests.
  • Monitored traffic flows and resolved network and application issues proactively.
  • Handled IP redirections, decommissions, and domain updates.
  • Provided knowledge transfer (KT) and mentorship to 6+new joiners.

Experience

  • Managed incident lifecycle for user-priority tickets(P1-P4) to ensure resolution within SLA.
  • Coordinated daily status calls, ticket follow-ups, and updates with requestors and clients.
  • Led production issues resolution and prepared detailed RCA reports.
  • Used Critcomm tool to set production site banners across Kellanova branded websites.
  • Conducted weekly server maintenance, tested alerts, and rolled out communication templates to wider audience.
  • Enabled and monitored site access using Akami, F5 & AWS tools as per client requests.
  • Monitored traffic flows and resolved network and application issues proactively.
  • Handled IP redirections, decommissions, and domain updates.
  • Provided knowledge transfer (KT) and mentorship to 6+new joiners.

Education

BE Specialized in Computer Science

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