Matrideep Dhar

Apr’24 - Nov’24| Deutsche Bank India Private Ltd. (Bangalore)
Assistant Vice President – Global Employee Learning & Development (GELD), CoE

Responsible for managing Global Learning Team in spearheading the Digital Learning Platform.
 Managed digital learning solutions, including virtual classrooms and libraries, to enhance global workforce capabilities.
 Championed multilingual DEI-focused learning resources to enhance inclusivity and engagement.
 Directed global learning platform transformation to AI/ML-enabled Degreed, boosting adoption by 30%.
 Optimized vendor negotiations, revamped evaluation process, reducing costs by 20% while ensuring content quality.
 Partnered with HRBPs and leaders to design leadership pathways for 15,000+ employees across geographies.

Nov’22 - Nov’23| PricewaterhouseCoopers SDC (Bangalore)Private Ltd.
Manager – Learning & Leadership Development, CoE

Lead Communication and Drive L&D Solutions and Initiatives for a span of 20,000+ employees.
 Led end-to-end Learning & Leadership Development Charter encompassing TNI, validation, design and delivery.
 Led enterprise consulting to align leadership and behavioral learning with business goals.
 Drove digital learning efficiency improving delivery timelines by 25% and budget utilization by 12%.
 Introduced flagship “Core Consulting Skills” program, elevating managerial effectiveness and client impact.
 Facilitated customized onboarding of new hires (Early Career and Veteran hires), reducing time-to-proficiency by 25%.
 Leveraged learning analytics and data-insights to refine initiatives and support succession planning.

Jun’20 - Sep’22| Novartis Healthcare Private Ltd.
Global Training and Learning Business Partner

 Scaled global learning frameworks aligned to business priorities, boosting capability and training impact by 20%.
 Led enterprise-wide TNA, shaping targeted digital and leadership learning strategies that lifted performance by 18%.
 Revamped onboarding with personalized digital pathways and mapped journeys to accelerate time-to-productivity.
 Designed global Train-the-Trainer network to embed a scalable internal facilitation culture.
 Strengthened client engagement and improved NPS by 15% through feedback-led, learning-driven enhancements.
 Led global learning transitions from client sites to the Global Operations Centre (GOC), ensuring seamless handover.

Jul’11 - Jun’20| Cap Gemini Technology Services India Ltd.
Manager – Learning and Talent Development | HR Shared Services - Service Delivery Lead

 Directed L&D strategy and operations for global workforce spanning over 25,000, aligning learning with business goals.
 Achieved 95% CSAT in behavioral and leadership programs (Franklin Covey Programs, Future Manager Program, First 
Time Managers, Women in Leadership) boosting promotions by 25% and cutting attrition by 18%.
 Designed and led “Know Your Leaders” initiative, boosting leadership visibility and engagement by 30%.
 Spearheaded talent initiatives (Managers as Coaches, Enable Advanced), strengthening leadership pipeline by 25%.
 Scaled internal facilitator capability through structured Train-the-Trainer programs and centralized learning ops.
 Led 60-member HRO service desk; cut repeat queries by 35%, improved TAT by 25%, and boosting QA score by 10%.

Early Career (2005 – 2010): IBM Daksh | WIPRO BPO | HDFC Bank
Positions held – Lead Training, Process Trainer, Senior Associate & Phone Banking Officer

 Held progressive roles in Training & Development, Service Delivery, Customer Service & Retail Banking.
 Facilitated soft skills, voice and accent, process and product training, and coaching for early-career talent.
 Led onboarding and floor-readiness for major Telecom/ISP and Banking clients, reducing time-to-proficiency.
 Managed queries, escalations and day-to-day operations across BPO accounts, boosting call quality and FCR.

Bachelor of Commerce from Vivekananda College, Calcutta University - 2002-05

Indian School Certificate (+2, ISC, Commerce) – St. Thomas Boys' School, 2000-02