Mehul Soni

Innovative IT Leader | SAP Basis Expert | End-User Support & Infrastructure Strategist

With over 18 years of progressive experience in IT leadership, I specialize in IT service delivery, infrastructure management, security, ERP implementations, and user support operations. I bring a strong track record of aligning IT systems with business needs—ensuring secure, scalable, and efficient environments that support long-term success.

Currently at Casa Cans, I play a strategic role in IT planning, SAP Administration, infrastructure optimization, and end-user support. I’m known for leading support teams, driving service excellence, and optimizing system performance while ensuring continuity and customer satisfaction across enterprise environments.

I hold an MBA in Information Technology, combining strategic insight with technical acumen. My leadership approach emphasizes continuous improvement, process development, cross-team collaboration, and ensuring that IT is not just a support function—but a true business enabler.

Key strengths include:
✅ Service Support Leadership – Supervising IT support teams to deliver timely and effective service aligned with SLAs.
✅ SAP Basis Administration – Managing system performance, security, and user access for business-critical applications.
✅ IT Infrastructure & Security – Creating resilient, secure, high-availability environments.
✅ ERP Implementations – Supporting seamless integration, upgrades, and user readiness.
✅ Incident & Problem Management – Driving root-cause analysis and timely resolution.
✅ IT Governance & Risk Management – Supporting audit readiness and business continuity.
✅ Cross-Functional Leadership – Engaging teams to innovate, deliver, and improve IT performance.

Passionate about empowering users, resolving challenges proactively, and enhancing the support experience, I’m focused on driving operational excellence through strong leadership and reliable IT service delivery.

Let’s connect to collaborate on how IT can enable smarter, faster, and more secure business outcomes.

Mehul Soni | Deputy Manager – IT | SAP Basis & Infrastructure Expert | IT Service Delivery Leader

With 18+ years of IT leadership experience across manufacturing and enterprise environments, I specialize in IT infrastructure management, end-user support, ERP implementation (SAP B1 & ECC), and service delivery excellence. Currently serving as Deputy Manager IT at Casa Cans Pvt. Ltd. (formerly Ball Aerosol Packaging), I’ve successfully led major greenfield projects, IT separations, SAP transitions, cybersecurity enhancements, and global infrastructure rollouts.

Combining technical proficiency with business acumen (MBA in IT), I bridge strategy and operations—ensuring scalable, secure, and compliant IT ecosystems. I’m known for building high-performing teams, resolving complex incidents, and aligning IT with business goals.

Core Competencies:
✔ IT Infrastructure & Security (ISO 27001)
✔ SAP Basis Administration (ECC, B1 Cloud)
✔ ERP Implementation & Support
✔ End-User Support Operations
✔ Incident & Change Management
✔ IT Governance & Risk Mitigation
✔ Greenfield Project Execution
✔ Leadership & Team Mentoring

Open to collaborations, strategic roles, and opportunities to drive digital transformation through robust IT practices. Let’s connect and discuss how we can make technology a true business enabler.

🎓 MBA in Information Technology – National Institute of Business Management
Focused on strategic IT management, project leadership, and aligning technology with business goals—enabling data-driven decision-making and operational excellence.

🎓 Bachelor of Computer Applications (BCA) – Arni University
Developed a strong foundation in computing, databases, networking, and system architecture, forming the technical core of my IT career.

🎓 ITIL® Certified – Foundation & Intermediate (Service Operation)
Certified in ITIL best practices with a focus on service operation and continuous service improvement. Skilled in designing, implementing, and managing IT service lifecycles aligned with business needs and SLAs.