MOHAMMED Aquib sohail

Cloud Support and Site Reliability Engineer with 3+ years of experience specializing in proactive monitoring, incident management, and root cause analysis across enterprise-scale applications. Skilled in maintaining high system availability and performance through advanced observability practices using Dynatrace, ELK Stack, and Azure Monitor. Proven ability to reduce MTTR, enhance system reliability, and automate operational workflows in cloud-native environments. Strong expertise in Azure Cloud, Kubernetes, and Linux-based infrastructure.

AT&T

05/2024 – Present | Hyderabad, India

• Lead production support for critical microservices (sales, billing, payments, inventory), ensuring high availability and performance.
• Streamlined incident triage and escalation, reducing MTTR by 30% and minimizing customer impact.
• Managed Kubernetes-based deployments and performed container-level troubleshooting and service recovery.
• Monitored cloud infrastructure using Azure, Dynatrace, and ELK Stack, proactively identifying performance issues.
• Coordinated across development, QA, and DevOps teams to support timely, stable application releases.
• Improved system reliability through root cause analysis, automation, and continuous monitoring enhancements.

Staff Associate - Application/Production Support

AT&T

03/2022 – 04/2024 | Hyderabad, India

• Delivered L1/L2 support for enterprise e-commerce platforms, ensuring SLA compliance and operational continuity.
• Monitored application health using Dynatrace and ELK, enabling faster issue detection and resolution.
• Supported release cycles with deployment validation, post-release monitoring, and smooth handovers.
• Created and managed JIRA tickets, ensuring proper incident documentation and lifecycle tracking.
• Authored SOPs and mentored new team members, reducing onboarding time by 30%.

Master of Engineering (M.E.)

Osmania University

11/2018 – 11/2021 | Hyderabad, India