Mohammed Thwayyib P

5.5 Years of experience in system administration including operational and engineering roles. Strong fundamental knowledge of Laptops and desktops & printers with excellent skills in areas like configuration, analysis and network troubleshooting.

 InterGlobe Aviation Ltd (IndiGo)
Position: South Lead Executive-IT (L2&L3)
Experience: 07-09-2021 – Presently working Location: Kempagowda International Airport (Bangalore)
• Responsible for the installation, support and management of Airport infrastructure, systems and network technologies for Indigo Airlines, Calicut International Airport, operating in 24x7 business environments.
• Attending all tickets received to BMC Remedy Ticketing Portal and providing timely resolution (SLA).
• Support Configuring exchange accounts on both desktop (MS Outlook & 365 and outlook express) and mobile and backup emails from Exchange as PST files.
* Installing and configuration of Windows Server 2012/2003.
* Installing and Configuring Active directory, DHCP, DNS, and File servers.
* Manage Network Firewall (Fortigate 90D), Switch (D-Link DES 1008A, 1016D and 1024D), * Configuration of FTP Client access.
* Configuration and maintenance of Baggage Reconciliation server.
* Manage and monitor all installed systems and infrastructure.
* Keep users informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner. * Gathered customer and the information to determine technical support level; elevate calls to appropriate support level as necessary.
* Oversaw more than 300 computers of the company by monitoring, configuring and maintaining all hardware and software systems.
 CMS IT SERVICE PVT.LTD (Client -InterGlobe Aviation Ltd) (IndiGo)
Position: IT Engineer
Experience: 10-04-2017 – 22-07-2021 Location: Calicut International Airport
* Working as part of a multi-disciplinary team.
* SAP installation and updates
* Manage user accounts, permissions, email, and anti-virus and wireless connectivity.
* Troubleshooting and maintenance of Desktop, Laptop& Hardware related problems.
* Maintain updated knowledge of company products and services to better provide user support and service solutions.
* Assisted clients and users with general support for hardware, peripherals, network connections, and external software.
* Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty.
 Indian Railways and CANARA HSBC OBC- (10-4-2016 – 25-3-2017)
Position: Customer Support Engineer (ATE)
Location: Calicut
* Configuration WIFI access point and router.
* Install and configure network printer.
* Coordinate with vendors for support.
* Handling escalations & giving technical support to onsite engineers in customer locations.
* Troubleshoot network connectivity (LAN) issues.
* Troubleshooting and maintenance of outlook.
Responsibilities
* Responsible for achieving and maintaining customer issues.
* Provide technical consultation on current and proposed systems to the clients.
* Perform responsibilities of documenting technical cases.
* Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

I completed my BSc. Computer science from Calicut university in 2015 with 70% percent mark and I completed diplomas in CCNA, CCNP, A+ & N+. I have been working as a technical support engineer for the last 6 years on interGlobe aviation LTD.