Mohammed Zafar Asif

Experienced IT professional with over 15 years in technical support, specializing in AVI Load Balancer, NSX-T, vSphere, VCF, and vRealize Suite of Products. Extensive background in HPE server hardware, Unix, and Linux, demonstrating a strong foundation in both hardware and software support.

Broadcom Software 
Client Services Consultant 10/2022 - Present

Working as a VMware Consultant in SBI Navi Mumbai. 
Majorly handling NSX-T ALB (AVI) in day to day operation task.
Successfully onboarded 750 Lbs from NSX-V to AVI.
Deployed critical financial UPI LBs in AVI and also resolved different types of issues. Collaborated with Product Manager for feature request to add health monitor range in AVI. 
Diagnosing and troubleshooting issues related to traffic using packet capture via wireshark. 
Installation of Esxi hosts, patch update and certificate replacement. 
Added Esxi hosts to VCF cluster using json file. 
Prepared Esxi hosts for NSX-T.
Upgrade of standalone and Linked Mode vCenter from 6.7 to 7.0 3i Worked along with core consulting team in planning and deploying NSX-T Overlay for Tanzu cluster. Created content switching for critical Application team in AVI load balancer. 
Provided access to users in AVI, adding of new certificates on VS and backend. 
Worked on different projects, like migration of LBs from NSX-V to AVI, fine tuning of DFW rules, Implementation of micro-segmentation along with everyday operations work. 
Assisting L1 and L2 team in day to day operations. 

VMware GSS
Technical Support Engineer 12/2017- 09/2022 

Diagnosing and troubleshooting issues with vRealize Operations Manager, vCloud Usage Meter and VMware Integrated Open Stack. 
Deployment, Installation, Migration, Upgrade, Configuration and troubleshooting of VMware vCenter server and ESXi 6.0, 6.5 and 6.7 Analysis of VMware logs and help to isolate root cause.

Hewlett Packard Enterprise  
Technical Solution Consultant  04/2013 - 12/2017

Supporting PA-RISC and Integrity Servers. Diagnosing and troubleshooting using HPE tools like MP/ILO, getsysinfo, and other log collecting tools and scripts. Initiating replacement of defective hardware and assisting onsite CE in replacement.

Hewlett Packard
Technical Support Representative 10/2010 - 04/2013 

Provide technical support to consumers from USA and Canada on technical issues with desktops and laptops in a 24x7 environment. 
Designated as L2 support, support L1 engineer and assist them in fixing the issues.

Sutherland Global Services
Technical Support Engineer 02/2010 - 08/2010 
Diagnose and resolve issues related to OS Xp, Vista, Windows 7. Data transfer and backup of the system. Virus scan and anti-virus software installation. Meeting ORR (overall resolution rate) of 80%.

Calcutta University Bachelor's degree, Art/Art Studies, General 2006 - 2009