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Visakhapatnam
MohanPraveen Kumar Manchala

MohanPraveen Kumar Manchala

Customer Support Specialist

Customer Service / Support

Visakhapatnam, Visakhapatanam

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About MohanPraveen Kumar Manchala:

Customer Support Specialist I International Voice Processes I Escalation Support

Experience

Dynamic Senior Customer Service Associate with 5+ years in international voice processes at Tech Mahindra Business Services and Gameskraft Technologies. Expert in handling inbound/outbound calls, escalations, L1 support, and mentoring teams to achieve 95%+ CSAT and SLA targets. Proficient in CRM tools, Zendesk-like systems, and payment operations. Skilled in conflict resolution, merchant support, and optimizing customer journeys for tech/gaming sectors. Delivered measurable wins like reduced resolution times and higher retention. 

Education

Bachelor of Technology

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