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mohd shoaib amir khan

mohd shoaib amir khan

Technical Lead for Cyber Security

Engineering / Architecture

Lucknow, Lucknow

Social

About mohd shoaib amir khan:

•    Technical Operations Lead managing a team of 28 people and mentoring them on Zscaler(ZIA and ZPA). Timely reviewing their cases and provide feedback to them

 

•    Conducting One on One to improve the engineers technical skills and approach towards the ticket resolution

 

•    Providing a classroom/virtual training on the product like ZIA, ZPA and ZDX to the engineers and help them analysing the logs to troubleshoot extensively and in right direction

 

•    Managing the escalations and jump over the escalated cases to make sure they are addressed promptly and efficiently

Experience

•    Technical Operations Lead managing a team of 28 people and mentoring them on Zscaler(ZIA and ZPA). Timely reviewing their cases and provide feedback to them

 

•    Conducting One on One to improve the engineers technical skills and approach towards the ticket resolution

 

•    Providing a classroom/virtual training on the product like ZIA, ZPA and ZDX to the engineers and help them analysing the logs to troubleshoot extensively and in right direction

 

•    Managing the escalations and jump over the escalated cases to make sure they are addressed promptly and efficiently

Education

•        B.Tech (Bachelor of Technology) in Computer Science from Integral University(Lucknow) with 65.5% in 2014.

•        M.Tech (Master of Technology) in Computer Science from S.R.M University (Chennai) with CGPA of 8.85 in 2016.

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