
mohd shoaib amir khan
Engineering / Architecture
About mohd shoaib amir khan:
• Technical Operations Lead managing a team of 28 people and mentoring them on Zscaler(ZIA and ZPA). Timely reviewing their cases and provide feedback to them
• Conducting One on One to improve the engineers technical skills and approach towards the ticket resolution
• Providing a classroom/virtual training on the product like ZIA, ZPA and ZDX to the engineers and help them analysing the logs to troubleshoot extensively and in right direction
• Managing the escalations and jump over the escalated cases to make sure they are addressed promptly and efficiently
Experience
• Technical Operations Lead managing a team of 28 people and mentoring them on Zscaler(ZIA and ZPA). Timely reviewing their cases and provide feedback to them
• Conducting One on One to improve the engineers technical skills and approach towards the ticket resolution
• Providing a classroom/virtual training on the product like ZIA, ZPA and ZDX to the engineers and help them analysing the logs to troubleshoot extensively and in right direction
• Managing the escalations and jump over the escalated cases to make sure they are addressed promptly and efficiently
Education
• B.Tech (Bachelor of Technology) in Computer Science from Integral University(Lucknow) with 65.5% in 2014.
• M.Tech (Master of Technology) in Computer Science from S.R.M University (Chennai) with CGPA of 8.85 in 2016.
Professionals in the same Engineering / Architecture sector as mohd shoaib amir khan
Professionals from different sectors near Lucknow, Lucknow
Other users who are called mohd
Jobs near Lucknow, Lucknow
-
Who We Are · At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster in ...
Sadar, Uttar Pradesh1 week ago
-
Kyndryl is a technology company that runs and reimagines mission-critical systems for leading businesses. They are inclusive employers and members of the LGBTQ+ business community. · To oversee incident response, vulnerability management, and cyber threat hunting. · To execute se ...
Sadar, Uttar Pradesh1 week ago
-
Lorem ipsum dolor sit amet, · Responsible for Lead Development and Implementation of Business Development Strategy for EGV Group in alignment with organizational goal. · Manage all customer relationship activities to ensure delivery of high quality service · Analyze market trends ...
Lucknow, Uttar Pradesh1 month ago