mohd shoaib amir khan
Engineering / Architecture
About mohd shoaib amir khan:
• Technical Operations Lead managing a team of 28 people and mentoring them on Zscaler(ZIA and ZPA). Timely reviewing their cases and provide feedback to them
• Conducting One on One to improve the engineers technical skills and approach towards the ticket resolution
• Providing a classroom/virtual training on the product like ZIA, ZPA and ZDX to the engineers and help them analysing the logs to troubleshoot extensively and in right direction
• Managing the escalations and jump over the escalated cases to make sure they are addressed promptly and efficiently
Experience
• Technical Operations Lead managing a team of 28 people and mentoring them on Zscaler(ZIA and ZPA). Timely reviewing their cases and provide feedback to them
• Conducting One on One to improve the engineers technical skills and approach towards the ticket resolution
• Providing a classroom/virtual training on the product like ZIA, ZPA and ZDX to the engineers and help them analysing the logs to troubleshoot extensively and in right direction
• Managing the escalations and jump over the escalated cases to make sure they are addressed promptly and efficiently
Education
• B.Tech (Bachelor of Technology) in Computer Science from Integral University(Lucknow) with 65.5% in 2014.
• M.Tech (Master of Technology) in Computer Science from S.R.M University (Chennai) with CGPA of 8.85 in 2016.
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