Mohit Khandelwal

A dynamic, result oriented BFSI professional with 6+years experience across Credit Cards, Insurance, Financial Retail in Cross Sell, Product, Operations, Regulatory Compliance, Program Management, PMO, Marketing, Fraud Investigations, Telemarketing domains.

• Describe the features, advantages of the insurance policies to promote the sales of insurance plans.
• Responsible for providing services to the clients according to insurance policies.
• Delivering the policy, planning the future follow ups and evaluating the needs.
• Monthly insurance related compliances with insurers and loss adjustors
• Preparing Monthly Insurance report giving month’s insurance activity to the management, MIS 
reporting, Audit Compliances, Budget formulation, Internal Management Notes on insurance
• MIS/dashboard on insurance claims.
• Follow up with various functions (weekly video calls / conf. calls) in corporate office and operating 
circles for insurance renewals / monthly additions / monthly deletions of assets /
• Preparing Interim Reports, Preliminary Reports, Pre-Dispatch Reports, Pre-Inspection Reports, Letter 
of Requirements & subsequent Reminders for follow-up of the claim; and finally Final
• Responsible for calculating premiums and payment methods of insurance plans.
All communication sent to customer, multiple partners - CPP India , SBI Life Insurance, Royal Sundaram 
GIC and SBI General GIC for business scale up.

SMS / Email / mobile & WhatsApp notifications / micro bots, as well as Advertisement management of all insurance 

Validate all insurance commission report, And Validate the correct commission amount, Sharing the all correct details with partners.

I love my job and hang out with my colleague, I don't like pushy people. If you are nice, I will go out of my way to help you. I like to treat people with respect. I enjoy helping people and I love to learn about new task.

Assistant Manager, AU SMALL FINANCE BANK

* Spearheaded payment operations, encompassing payment audit, reconciliation, and merchant management, with a focus on optimizing efficiency and accuracy, resulting in a 10% reduction in processing errors.
* Managed and mentored a team of 15 individuals, fostering a collaborative environment and achieving key performance indicators, including a 15% improvement in team productivity.
* Oversaw the processing of various payment methods, including Visa, Rupay, UPI, and Net Banking, ensuring seamless transactions and compliance with regulations, while maintaining a 99.9% transaction success rate.
* Successfully resolved payment discrepancies and fraud cases, employing strong analytical skills to mitigate financial risks, leading to a 5% decrease in fraud-related losses.
* Collaborated with internal and external stakeholders to streamline payment processes and enhance customer satisfaction, resulting in a 10% increase in positive customer feedback.
* Developed and implemented new payment procedures, leading to a 12% improvement in payment cycle times.
* Conducted regular training sessions for team members on payment processing best practices and fraud prevention techniques.
* Monitored payment system performance and identified areas for improvement, resulting in a 7% increase in overall system efficiency.

Key Areas of Expertise:

* Payment Processing
* Chargeback Management
* Payment Reconciliation
* Merchant Management
* Team Leadership
* Fraud Prevention
* Process Improvement

* Training and Development Assistant Manager, AU SMALL FINANCE BANK * Spearheaded payment operations, encompassing payment audit, reconciliation, and merchant management, with a focus on optimizing efficiency and accuracy, resulting in a 10% reduction in processing errors. * Managed and mentored a team of 15 individuals, fostering a collaborative environment and achieving key performance indicators, including a 15% improvement in team productivity. * Oversaw the processing of various payment methods, including Visa, Rupay, UPI, and Net Banking, ensuring seamless transactions and compliance with regulations, while maintaining a 99.9% transaction success rate. * Successfully resolved payment discrepancies and fraud cases, employing strong analytical skills to mitigate financial risks, leading to a 5% decrease in fraud-related losses. * Collaborated with internal and external stakeholders to streamline payment processes and enhance customer satisfaction, resulting in a 10% increase in positive customer feedback. * Developed and implemented new payment procedures, leading to a 12% improvement in payment cycle times. * Conducted regular training sessions for team members on payment processing best practices and fraud prevention techniques. * Monitored payment system performance and identified areas for improvement, resulting in a 7% increase in overall system efficiency. Key Areas of Expertise: * Payment Processing * Chargeback Management * Payment Reconciliation * Merchant Management * Team Leadership * Fraud Prevention * Process Improve

MBA Finance From Delhi University