Moni Kumari

Hardworking professional with 5 years and 9 months of experience in customer Service, handling claims and administrative support. I expose myself to working conditions where there is not only work but also some excitement and fun in the form of learning. Aiming to leverage my abilities to successfully fill the Associate role at your company

• Customer handling at airport includes interaction with different customers like corporate customers, VIPs, CIPs, elders, children, wheel chair users, internal customers, Domestic and international customers. My primary job role is assisting with their needs and queries.
• NPS: Excellent knowledge of NPS. keeping records of NPS score of the station and shares idea to promote NPS.
• Ticketing and Reservations: Assisting Customers with ticket booking, rescheduling, cancellations, Daily sales reporting and general inquires. Have basic knowledge of GDS.
• IROPS: Handling customers during irregular operations like flight cancellations and delays.
• SME (Subject matter Expert) in passenger check-in software and Ticketing
• Staff Allocation: Being a Sr associate my responsibility was to allocate staff to their respective roles.
• International Documentation Check: Verifying customer documentation required for travel as per the departure country requirements.

Graduation, B.com (2013-2016)