Muralidhara upadhya

•  An aspiring and competent ITSM Professional with more than a decade of   Change Management experience across various domains & Project Management and service operations process alongside with CSI programs
•   Customer-focused performer who is committed to quality in every task from   personal interaction with co-workers and users to high level of service provided to company/customer.

Designation:   Technical Services Specialist

Role:          Change Manager (September 2021 - till date )

Company:     Kyndryl Solutions Pvt Ltd– Bangalore.

Client:        Multi Cloud Management Systems(Multiple clients)

Responsibilities :

• Ensured that all change requests are compliant to the process and process as per the agreed Lead time.
• Review the information in the RFCs received for the Change activity for accuracy and completeness.
• Ensure inaccurately raised change requests are categorized and escalate it to Global Change Process Owner.
• Prepare CAB agenda, confirms attendees and circulate RFCs for prior consideration
• To do Post Implementation Reviews (PIRs) in timely manner for failed changes
• Facilitate CAB meetings documents and rollout minutes of the meeting
• Publication and maintenance of the Forward Schedule of Changes on daily basis
• Supported during Change Freeze or Restriction related tasks as per agreed process 
• Conduct review of all RFC(s) as per the change delivery lifecycle
• Provided on call support during non-business hours and emergency/BCP situations

Designation:   Technical Services Specialist

Role:          Change /Release Manager (December 2016 -July 2021)

Company:      Kyndryl Solutions Pvt Ltd– Bangalore.

Client:        WPP

• Work in partnership with Business, Project Managers, Application Development and Technical Team's, to plan, coordinate and lead software & infrastructure release activities. Consultation with IBM clients for Change/Release & Deployment management process setup.
• Took overall responsibility to plan, coordinate and lead software & infrastructure release activities with application and support teams.
• To review implementation plans for the deployments based on the Release Notes with the Infrastructure & Application Support teams' assistance for the Project received. Managed the Application issues post deployment within warranty period to get the Production defects fixed. Coordinate overall deployment activities with Technical and Application Dev. /Support Teams.
• Owned day to day operation of the Change/Release Management Process for the Customer: responsible for the Request for Change (RFC) administration, ensuring the RFC is managed according to the process, approved and completed successfully.

Designation:    Specialist

Role:           Application Build and release engineer ( July 2013 – Dec 2016)

Company:       HCL Technologies Pvt. Ltd – Bangalore.

Client:          Deutsche Bank

Responsibilities:

• Responsible for application package release took ownership of release plans, conducting walk throughs and reviews.
• Responsible for both UAT and production deployments using Tanium deployment tools, working closely with the Support team and Development team to plan and agree release dates.
• Checking for impacts and taking proper precautions before deployment. Responsible for tracking post release issues, conduct calls for the same and follow-up for closure of issues if any
• Responsible for raising Global policy post production deployment after confirming with the application package owner. 
• Participate in CAB (Change Advisory Board) meeting to get required approvals for all 

Designation:     Senior Technical Analyst

Role:           ID management & Firewall Engineer, (June 2008 - July 2013).

Company:       Deustche Bank Pvt. Ltd (DBOI) – Bangalore.

Responsibilities:

• Facilitation of Vendor Access to Deutsche Bank Network via Thin Client (Citrix/VMware).
• Responsible for raising Inter network Connectivity RFC’s on behalf of IT Project Managers of Citrix /VMware project.
• Worked with Information Technology Security Governance , Global Security and Risk, Change management teams to facilitate implementation of Network Change requests globally. Mapping of share drive inside Citrix profile by creating and adding CMD groups.
• Involved in initial development of Secure VMware machine builds (SDODs)

Designation:      Team Lead

Role:            Quality Assurance Engineer ,( April 2004 to August 2007).

Company:       M/s Macurex Sensors Private Limited, Kumbalagodu, Bangalore

Client:           Bosch India Limited

Responsibilities:

• Lead a team of 3 Quality Assurance /Quality Controllers Engineers 
• Involved actively in day to day Quality Control activities providing guidance to other Quality assurance /Quality Control Engineers .
• Maintenance of Quality System Records and Calibration Records 
• Ensuring quality of Automotive Sensors, Automotive Starters, Alternators to be dispatched to Customers.

Bachelor of Engineering: Instrumentation & Electronics ,2001 from J.S.S.A.T.E College