Nadeem Qureshi

I have 2 years of Customer Care Experience

As a customer care representative, I have gained extensive experience in handling customer inquiries and complaints through various communication channels, such as phone, email, and chat. I have resolved customer issues by providing accurate information and finding appropriate solutions while ensuring timely follow-ups. I have processed orders, returns, and exchanges for customers, maintaining accuracy and efficiency in my work. I have worked collaboratively with other departments, such as sales and marketing, to provide feedback and suggestions for process improvements and better customer experiences. I have also maintained customer records, ensured confidentiality of sensitive information, and met and exceeded customer satisfaction and productivity goals set by the company. Overall, my experience has equipped me with excellent communication skills, problem-solving abilities, and a strong focus on customer satisfaction.

BBA, Bachelor of business administration