NAGARAJAN LAKSHMIKANTHAN

I am a computer services technician L1, L2, L3 with over ten years of experiences in the industry. I have gained extensive knowledge and skills in repairing and troubleshooting various types of Windows & PCs,Laptops. I possess excellent customer service skills, which has helped me build strong relationships with clients.

•  System Administrator ,Bangalore - Feb 2021 – Present
  Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.                                           Performed software installations and upgrades to UNIX or Windows operating systems.                                                    Deployed antivirus and security solutions throughout entire system network.                                                                        Administered quality customer service to in-house staff and satisfied concerns.                                                                       
• System Administrator, Just R Enterprise Pvt Ltd, Singapore - October 2019 – October 2020
  Provided on-site and remote technical support to users. 
  Troubleshot various technical issues dealing with printers, network and phone systems. 
  Installed new hardware and software, patched systems and configured settings.                                                            Directly supported in-house service ticket software for non-emergency user-related issues. 
   
• IT System Admin, Jeams Transportation, Singapore -  November 2017 – August 2019
  Installing and configuring computer hardware, software, systems, networks, printers and scanners
  Monitoring and maintaining computer systems and networks
  Responding in a timely manner to service issues and requests
  Providing technical support across the company (this may be in person or over the phone)
  Setting up accounts for new users
  Repairing and replacing equipment as necessary   

• Desk Support Engineer, HP Service Center, Bangalore -  August 2016 – May 2017

• IT Help Desk, Random Technology, Hosur - November 2014 – July 2016

• IT Services Desk, Ilays Lapidary Co Ltd, Bangkok - November 2011 – August 2014

• Master of Computer Applications, VMKV Engineering College, Salem
           July 2009 – March 2011
• B.sc Computer Science, Sacred Heart College, Tirupattur
          June 2004 – April 2007