Nagendra S

As a versatile and experienced professional, looking for a role in which one can leverage strengths by becoming an integral part of a strong team.

• Merck Life Sciences, Bangalore as Order Management - Specialist                                                                                    Since Mar’ 17

Key Result Areas:

• Accept the quote request from end customers / key Account Managers. Create and approve quote.
• Contract Management.
• Out-bound Voice process for UK and Ireland regions for Quotation and Order related queries.
• Performing Order booking functions for UK, NORDICS, BENELUX, DACH regions as per Standard Operating Procedure and revenue recognition policies.
• Sales order creation with the help of customer Purchase Order provided by the client with reference to Quantity Contract/Quotation in SAP.
• Managing internet and B2B orders in ERP Systems. Supporting multiple European Languages order processing.
• Follow-ups on pending items with Logistics / Supply chain team for order delivery Status.
• Handling price discrepancy, Quantity, Missing goods dispute & Vendor (Short payment and Overages).
• Providing E2E support for the Western Europe Team with respect to Certification activity.
• Co ordinating with different plant codes for Product Safety Certificates.
• Co ordinating between different vendors, third party agencies, Key Account Managers for easier execution of the goods delivery. 
• Customizing the sales order re-scheduling, extraction and providing delivery notes for production mapping and initiating payment. 
• Responsible for supplying invoices to customers, resolving the queries related to invoices from internal stakeholders & end customers.
• Returns & Exchange – Analyzing Defective Item, product and shipping damage, missing or incorrect product. 
• Post order/Activity Management.
• Evaluate the monthly metrics and analyze all continuous improvement project and report generation for Dashboard metrics.

Applications: Sales Force, SAP, Oracle, CRM 

• Hewlett Packard, Bangalore as Senior Process Associate                                                              Jun’09 – Mar’17

Global e Business Operations.

Key Result Areas:

• Monitoring and analyzing all facets of IB Damage Reports in North America and Latin America Regions which help to evaluate the quality of WH performance.
• Identifying the areas of improvement in Damage Product Notifications. Giving clarity on all kinds IB Damages which are hitting the depot, there by helps in cleaning up non-conforming units.
• Finding the Revenue and anticipating the forecast revenue for LES, GSB and Multipack Products.
• Validating the Artwork changes done by the design vendors to meet the regional requirements.
• Creating Warranty Profiles. Issuing RMA.
• Coordinate the routing/booking of both in-bound and out-bound shipments.
• Assign the warranty profile to the relevant transaction types.
• Create a characteristic for Warranty Time
• Create a new service order and maintain the equipment or functional location ID.

MBA - HR - Distance Mode . Kuvempu University

B.Sc - Micro Biology - Bangalore University