Narayana Naidu
Administrative
About Narayana Naidu:
CSM-certified Agile professional and Project Manager with 3+ years of experience coordinating cross-functional program delivery, managing stakeholder communication, SLA governance, and KPI tracking at NxtWave Institute of Advanced Technology. Solid hands-on understanding of Scrum ceremonies through active daily standup participation and operational delivery cycles. Seeking to grow into a dedicated Scrum Master or Agile Coordinator role, with a career path toward Project Manager and Product Owner.
Experience
Project Manager – Training & Operations | NxtWave Institute of Advanced TechnologyDec 2025 – Present
- Led program operations for the SDFT (Software Development Faculty Trainee) program — coordinating timelines, resources, and deliverables across academic, recruitment, and leadership teams
- Participated in daily standups to track progress, capture action items, flag risks, and ensure accountability across teams
- Maintained RAID logs and tracked program KPIs, ensuring 100% SLA adherence across all operational milestones
- Standardized SOPs and workflow documentation, reducing manual coordination effort and improving visibility for senior leadership
- Proactively resolved cross-functional bottlenecks through structured escalation and clear stakeholder communication
Talent Development Associate | NxtWave Institute of Advanced TechnologyFeb 2025 – Sep 2025
- Conducted 300+ structured candidate screenings and technical evaluations; managed full recruitment pipeline in ClickUp
- Coordinated end-to-end interview scheduling across multiple stakeholders — zero scheduling conflicts or missed follow-ups
- Managed onboarding workflows and assessment documentation with structured reporting to leadership
- Collaborated with hiring managers to define evaluation criteria and continuously improve the selection process
Program Mentor Associate | NxtWave Institute of Advanced TechnologyApr 2022 – Jan 2025
- Resolved 20,000+ learner support tickets in Freshdesk across HTML, CSS, Bootstrap, JavaScript, and React — maintaining strict SLA adherence and accurate categorization throughout
- Monitored ticket workflows and resolution timelines daily; identified recurring issue patterns and escalated to team leads for process improvement
- Developed structured FAQ documentation that significantly reduced repetitive ticket volume and improved first-level resolution rate
- Collaborated with product and content teams on learning portal enhancements based on support data and learner feedback
Education
- Led program operations for the SDFT (Software Development Faculty Trainee) program — coordinating timelines, resources, and deliverables across academic, recruitment, and leadership teams
- Participated in daily standups to track progress, capture action items, flag risks, and ensure accountability across teams
- Maintained RAID logs and tracked program KPIs, ensuring 100% SLA adherence across all operational milestones
- Standardized SOPs and workflow documentation, reducing manual coordination effort and improving visibility for senior leadership
- Proactively resolved cross-functional bottlenecks through structured escalation and clear stakeholder communication
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