
Naseem Kha
Customer Service / Support
About Naseem Kha :
Currently Handling the Life and Renewal business of two locations of Policy Issuance alongwith the grievance department.
Ensures high level of Internal customer orientation, proactive approach on meeting the SLA.
Leading, managing and developing the department to ensure it achieves the highest possible standards of excellence in all its line of business.
Observing, analyzing, and offering suggestions on current operations and in the quality of
the business and Introducing the strategies for Improving the business.
Process Improvement – Observing the loops to improve the Issuance process and sales
support.
Develop best practices to achieve maximum customer satisfaction by getting their Issues
resolved.
Closing the IRDAI observation related the grievance management.
Address employee grievances and build positive working environment for employees.
Promoted the automation to control the manual errors by designing various system like
monthly Spot Incentive system, IRDAI complaints system.
Experience
Currently Handling the Life and Renewal business of two locations of Policy Issuance alongwith the grievance department.
Ensures high level of Internal customer orientation, proactive approach on meeting the SLA.
Leading, managing and developing the department to ensure it achieves the highest possible standards of excellence in all its line of business.
Observing, analyzing, and offering suggestions on current operations and in the quality of
the business and Introducing the strategies for Improving the business.
Process Improvement – Observing the loops to improve the Issuance process and sales
support.
Develop best practices to achieve maximum customer satisfaction by getting their Issues
resolved.
Closing the IRDAI observation related the grievance management.
Address employee grievances and build positive working environment for employees.
Promoted the automation to control the manual errors by designing various system like
monthly Spot Incentive system, IRDAI complaints system.
Education
Graduation From the MDU
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