Naveen Kumar Paramasivam

Procurement & Supply Chain Professional with 6+ years of cross-functional experience across procurement, freight forwarding, customer service, and sales support. 

Adept at automating procurement workflows, analyzing supply chain data, and enhancing vendor management strategies. 

Proven expertise in Google Sheets automation, Looker Studio dashboards, and stakeholder communication. Recognized for leading operational efficiency projects and developing internal tools to support data-driven decisions.

Silq (SKUTeam India Pvt. Ltd.), Chennai
Team Leader – Procurement | Jan 2024 – Present
● Led end-to-end procurement operations and freight pricing for global clients across East
Asia and the Indian Subcontinent.
● Implemented Auto-Quoting system with IT/Product teams, reducing manual input and
enhancing response time.
● Developed 6+ automation tools using Google Sheets and Apps Script to support quoting,
data tracking, and vendor coordination.
● Resolved stakeholder escalations related to pricing, shipment, and coordination.
● Mentored and managed a cross-functional team to deliver high-performance metrics.
Data Operations Associate | Jan 2022 – Jan 2024
● Built scalable internal tools to support pricing automation, vendor library access, and
shipment milestone tracking.
● Created Looker Studio dashboards to visualize rate trends and performance KPIs.
● Improved operational workflow efficiency by streamlining data accuracy and tool
usability.

PROJECTS & AUTOMATION TOOLS
● Quote Calculator Tool – Automated quote generation for FCL, LCL, and Air shipments.
● Categorical Charge Template – Allowed dynamic retrieval of logistics charges based
on categories.
● Rate History Database – Tracked historical pricing and enabled dynamic quote
referencing.
● Vendor Library Utility – Provided vendor lookup based on country and port of loading.
● Project Milestone Tracker – Predefined task structures to track and update shipment
statuses. 

Amazon Development Center India Pvt. Ltd., Coimbatore
Customer Service Associate (Voice & Chat) | Aug 2021 – Nov 2021
Customer Service Associate (Voice, Email & Chat) | Sep 2020 – Mar 2021
● Delivered bilingual support (English & Tamil) to Indian and North American customers.
● Handled order issues, refunds, price matching, and seasonal support.
● Assisted in UK chat-based operations during peak support hours.

KG Fabriks, Coimbatore
Sales Support Executive | Jun 2018 – Sep 2020
● Coordinated order sheets, sample requests, sales documentation, and delivery tracking.
● Managed LC documentation and collaborated with planning teams for timely dispatch.
● Supported buyer communication and production scheduling.

MBA – Textiles Management
Sardar Vallabhbhai Patel International School of Textiles and Management, Central University of
Tamil Nadu | 2018 | CGPA: 7.6

BE – Electronics & Communication Engineering
Jayalakshmi Institute of Technology, Anna University | 2016 | CGPA: 7.04