Naveen R
Customer Service / Support
About Naveen R:
Professional Summary:
IT Professional with over 5 years of experience in Windows Technical Support, specializing in Windows & Mac, SCCM, and IT infrastructure.
Proactive and detail-oriented professional committed to continuous learning and improvement.
Education:
Bachelor of Computer Application from Rock Valley College, Bangalore, graduated in 2020.
Skills:
Script Languages: Python, PowerShell, Basic Shell.
Operating Systems: Windows, Linux, Mac.
Infrastructure: OS Installation and Configuration, Backup, Printer Configuration, OneDrive, SharePoint, O365, Application Support, Jamf, VMware, Windows Server 2019, 2018, 2012.
Cloud Services: Azure (Windows Autopilot, AAD, Application Packaging, O365 Admin, MDM, MAM, MS Entra ID & MFA), AWS (IAM, S3, EC2 & VPC).
Work History:
Technical Support Engineer at Computacenter, supporting Deutsche Bank (Sep 2020 - Present).
Desktop Support Engineer L2 at Infiniminds Pvt Ltd, supporting Wipro Technologies (Mar 2021 - Sep 2022).
Desktop Support Engineer at 3AG Network Solutions Pvt Ltd (Mar 2019 - Jun 2020).
Experience
IT Professional with over 5 years of experience in Windows Technical Support, specializing in Windows & Mac, SCCM, and IT infrastructure.Proactive and detail-oriented professional committed to continuous learning and improvement.
Script Languages: Python, PowerShell, Basic Shell.
Operating Systems: Windows, Linux, Mac.
Infrastructure: OS Installation and Configuration, Backup, Printer Configuration, OneDrive, SharePoint, O365, Application Support, Jamf, VMware, Windows Server 2019, 2018, 2012.
Cloud Services: Azure (Windows Autopilot, AAD, Application Packaging, O365 Admin, MDM, MAM, MS Entra ID & MFA), AWS (IAM, S3, EC2 & VPC).
Work History:
Technical Support Engineer at Computacenter, supporting Deutsche Bank (Sep 2020 - Present).
Desktop Support Engineer L2 at Infiniminds Pvt Ltd, supporting Wipro Technologies (Mar 2021 - Sep 2022).
Desktop Support Engineer at 3AG Network Solutions Pvt Ltd (Mar 2019 - Jun 2020).
Education
BCA - Bangalore university
Graduated 2020
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