Neemai Poorabia

Experienced Team Leader and Project Manager with a strong track record in driving e-commerce success and leading

high-performing teams. Skilled in Agile methodologies, strategic planning, and delivering innovative solutions.

Passionate about optimizing processes and achieving outstanding results.

BSNL-CSR (Customer Service Representative), AEGIS Global
Managed 300+ daily calls, resolving queries and handling complaints.

Vodafone - Escalation Specialist, AEGIS Global
Handled 40+ premium customer calls daily, addressing billing issues and complaints for Post-Paid & Pre-Paid plans.

Retention Specialist, Technology Mahindra (Reliance Jio)
Focused on customer retention by offering attractive schemes and preventing provider switches.

Senior Sales Specialist, Sterling Holidays
Managed a team in cold calling, handled escalations, and converted leads into sales.

CSR - Senior Agent, Caterpillar Signs Pvt Ltd (GroupBayport)
Handled calls, chats, and follow-ups, addressed vendor processes, and managed customer concerns related to measurements and requirements.

Team Coach, Caterpillar Signs Pvt Ltd (GroupBayport)
Led and mentored a team of 22 agents, conducted training, and coordinated with production for process changes.

Team Leader | Business Leader, GroupBayport Inc
Provided leadership, conducted recruitment and training, evaluated performance, resolved conflicts, and delegated tasks to enhance team capabilities.

BACHELOR'S OF ARTS Gujarat University