Neeraj Wadhwa

Results-oriented team player with a diversified background in the business finance sector. Self-motivated and able to set effective priorities to achieve immediate and long-term goals to meet operational deadlines. Extensive experience of more than 1o years in Accounts Receivables, Credit Control/Collections, Cash application, Customer Service and Billing. Adapt easily to new concepts and responsibilities.

Rackspace Technology
Manager – (Billing & Collections) (Aug’ 20 till Feb’ 22)
 Managed transition of business process of Accounts Payable, Billing, Collections, Cash
Application and Order Management from USA & UK to India
 Manages credit and collections activities globally across US, UK, APAC, EMEA to include the
timely cash collection of customer accounts, minimizing bad debts and ensuring contract
compliance
 Recruiting, hiring, developing, and managing regional support resources to deliver
 Performing QC and conduct refresher trainings with the team on best practice sharing
 Highlighting and addressing issues with the technical teams related to the discrepancies with the
ERP system
 Closely working with the key stakeholders across geographies
 Ensuring daily/monthly SOX controls on bank reconciliation, Billing and Collections
 Performing complex reconciliations on customer payments
 Establishing effecting relationship and engaging with key stakeholders to ensure aligned and
consistent communication
 Responsible to develops, implements, and maintains systems, procedures, and policies to enhance
the business process
 Monthly review of the Aging to include direct follow up of A/R status with all regions
 Coordinate internal review of business systems, administration, resources, and procedures
 Logging, tracking, and following open issues to resolution including confirming the task owner
and establishing the target dates
 Recognizing, registering, and resolving the client complaints
 Ability to build & manage strong customer relationship
 Ensuring end to end transition of all business process activities
 Adhering to relevant escalation process to escalate resource issue, delayed trainings or missed
deadlines
 Ensuring timely training and process documentation with respective sign offs
 Assisting resources into various business activities to closure
eMDs India
Account Manager – Transition (AP, AR & Order Management) (Jun’ 19 till Nov’19)
o Managed transition of business process of Accounts Payable, Billing, Collections, Cash
Application and Order Management from USA to India.
o Recruiting, hiring, developing, and managing regional support resources to deliver.
o Establishing effecting relationship and engaging with key stakeholders to ensure aligned
and consistent communication.
o Coordinate internal review of business systems, administration, resources, and
procedures.
o Logging, tracking, and following open issues to resolution including confirming the task
owner and establishing the target dates.
o Recognizing, registering, and resolving the client complaints,
o Ability to build & manage strong customer relationship.
o Ensuring end to end transition of all business process activities.
o Adhering to relevant escalation process to escalate resource issue, delayed trainings or
missed deadlines.
TLG India Pvt Ltd (member of Publicis groupe)
Assistant Manager – Corporate Collections (Feb’ 16 till May’19)
 Managing B2B collections and reducing overdue for assigned advertising agencies.
 Managing cash application.
 Reconciling bank statement.
 Daily reporting of cash receipts against cash allocated and unapplied cash.
 Coordinating with internal departments to settle disputes pertaining to the overdue collectible,
billing, and others to convert them into payments.
 Regular check of the collection strategy and make a plan of action every month in order to reduce
the DSO.
 Ensuring timely delivery of invoices and all the payments, advances are accounted, and credit
balance are adjusted.
 Prepared analysis of bad debts including making recommendations to the controller for proposed
bad debt write offs.
 Maintained accurate and up-to-date customer details and account records.
 Identified accounts that required special resolutions by consulting the sales representative and or
escalating to management for reasonable resolution.
 Identified and resolved short payments, over payments, and unidentified cash receipts.
 Investigated misallocated cash and monies gone missing.
 Approve credit to customers after thorough analysis and credit check reports from D & B
 Developed SOP's for new and existing accounting resources and software.
 Regular clients visit to build relationship and trust.
 Reconcile client account or ledger on regular intervals.
 Ensuring the TDS certificates are received on time and sent to corporate for timely processing.
 Initiate legal action for bad debts.
 Monitor the credit limit of each client.
 Reporting debtor ageing and collections portfolio on monthly basis.
Hewlett Packard
Financial Analyst II B-Team Leader (Nov 2014- Apr 2015)
 Transitioning of accounts and capturing data (offshore and onshore).
 Creating Process documents and SOPs.
 Set up new customer accounts.
 Check customer creditability.
 Developing training contents.
 Training new hires on process.
 Auditing accounts and calls.
 Follow up on delinquent accounts.
 Order Management.
 Monitor overdue debts and minimize DSO.
 Document customer payment issues.
 Cash application.
 Bank account & Customer account reconciliation.
 Reporting Debtors ageing and collections portfolio.
 Taking regular account review calls with the clients.
 Coaching, mentoring and feedback of the new hires and the bottom quartile.
 Handling escalation.
 Providing customer service regarding collection issues, process customer refunds, process and
review account adjustments, resolve client discrepancies and short payments. Responsible for
monitoring and maintaining assigned accounts- Customer calls, account adjustments, small
balance write off, customer reconciliations and processing credit memos.
 Preparing MIS reports to provide feedback to the management on business operations.
 Conducting training and motivational sessions to enhance team’s performance.
 Addressing and resolving concerns of team members Determine training needs, identifying
training gaps, & conducting sessions to enhance team member’s process knowledge.
 Facilitate practice expertise and product knowledge.
 Conducting the Interviews.
Accenture Services Pvt. Ltd.
Accounts Receivables Analyst (Credit & Collections) (June’11 till Nov’14)
 Transition of accounts from offshore.
 Set up new customer accounts.
 Check customer creditability.
 Ensured cash collection.
 Monitored overdue debts and minimize DSO.
 Follow up on delinquent accounts.
 Identified and manage credit notes and write-off concerns.
 Document customer payment issues.
 Calling customers for outstanding debt.
 Reporting Debtors ageing and collections portfolio.
 Developing training contents.
 Training new hires on process.
 Meeting SLAs on monthly basis.
 Auditing accounts and calls.
 Coaching, mentoring and feedback of the new hires and the bottom quartile.
 Handling escalation.
 Reconciling customers account and reporting client if there is any discrepancy.
 Preparing weekly reports, as per the client’s requirement.
 Taking regular refresher sessions for Team members.
 Taking regular account review calls with the clients.
EXL service India Pvt Ltd.
Job Profile as Debt collector-(Feb’2009 to May’11)
 Calling U.K and U.S customers for outstanding debt.
 Resolving queries and disputes.
 Processing customer payments online.
 Developing training contents.
 Training new hires on process.
 Meeting SLAs on monthly basis.
 Auditing accounts and calls.
 Coaching, mentoring and feedback of the new hires and the bottom quartile.
 Handling escalation.
 Reconciling customers account and reporting client if there is any discrepancy.
 Preparing weekly reports, as per the client’s requirement.
 Taking regular refresher sessions for Team members.

Graduate in B.COM from University of Delhi.

 MBA (distance learning) from Sikkim Manipal University.
 Diploma in software technology from CMC India.