
NEHA M
Technology / Internet
About NEHA M:
Results driven Senior Business Analyst with 8+ years of IT experience, spearheading B2B e-commerce strategy and implementation with SAP Hybris and SAP ECC skills. I break down complex requirements into streamlined user stories, spearheading cross-functional collaboration among IT, SAP, product, QA, and development teams to deliver seamless project results. Experienced with Agile and Scrum leadership, I leverage JIRA to streamline sprint planning, backlog management, and budget effectiveness while excelling at stakeholder management and communication. With an Executive MBA in Marketing & Operations as my foundation, I leverage data-driven analysis, business process improvement and troubleshooting skills to deliver projects, enforce stringent regression and functional testing, and drive on-time, on-budget success.
Experience
Senior Business Analyst, 03/2024 - Current Pentland Brands – Bengaluru
Managed deployments, releases and expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives. Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction. Troubleshooting various customer issues raised via Fresh service Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables. Improved project efficiency by analyzing business processes and identifying areas for improvement. Identifying customer pain points and turning them into actionable user stories while agilely guiding sprint planning and JIRA backlogs. Promoting cross-functional cooperation and advances in SAP Hybris, increasing e-commerce productivity ensuring system accuracy and improved performance through comprehensive testing by 30%. Worked on Elastic platform supporting forward ordering.
Project Management Officer, 02/2023 - 03/2024 Tata Consultancy Services – Bengaluru, India Earned recognition for outstanding project management skills, receiving positive feedback from both internal and external stakeholders. Managed risk effectively by identifying potential issues early on and developing mitigation strategies accordingly. Delivered projects on time and within budget, showcasing strong financial management skills in tracking expenses and controlling costs. Established strong relationships with stakeholders, ensuring clear communication channels and managing expectations throughout the project duration. Elevating project profitability by 15%, optimizing workforce planning, and ensuring 100% client satisfaction with on-time delivery. Leading resource onboarding, collaborating with managers to allocate budgets via Ariba, tracking utilization sharply for leadership insights.
Quality Assurance Specialist, 06/2016 - 06/2021 Tata Consultancy Services – Bengaluru Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies. Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance. Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions. Optimized workflow efficiency by introducing automation tools into the QA process where appropriate. Commanding SAP Hybris solutions in Agile SDLC, this role steers QA, automating regression with Selenium and Jenkins. Ensuring 100% full traceability via SQL testing, excelling as an SME, boosting processes through debugging.
Education
MBA: Marketing And Operations, 06/2022 Xavier Institute of Management - Bhubaneswar
Honors: Gold Medal
Ranked 02
Final Grade: 8.52/10
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