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Neha singh

Neha singh

Microsoft 365 Admin | Spanish Language

Customer Service / Support

New Delhi, New Delhi

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About Neha singh:

As a dedicated M365 Admin with Spanish language and I've +5 years of hands-on experience dealing with multiple and complex issues. I specialize in managing and optimizing M365 environments to ensure seamless functionality.

Experience

  • Being one of the senior teammate conducted comprehensive training sessions for new hires on tools like Zendesk and strategies for handling escalations and case management.
  •  Participated in the onboarding of new projects, ensuring smooth integration and alignment with team processes and client requirements. 
  • Created comprehensive (SOPs) to guide team members in ticket handling, technical escalations, and adherence to internal protocols. 
  • Handling Office 365 Exchange Online, Mail flow, SharePoint Online and OneDrive & teams related complex issue. 

Education

I hold a Bachelor's Degree in Arts & Humanities, complemented by a Diploma in Office Management - Secretarial Practice.

Fluent in Spanish and conversational in Portuguese, I also hold certifications in Microsoft Office (100 level) and Microsoft Teams (700 level).

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