Neha singh

As a dedicated M365 Admin with Spanish language and I've +5 years of hands-on experience dealing with multiple and complex issues. I specialize in managing and optimizing M365 environments to ensure seamless functionality.

• Being one of the senior teammate conducted comprehensive training sessions for new hires on tools like Zendesk and strategies for handling escalations and case management.
•  Participated in the onboarding of new projects, ensuring smooth integration and alignment with team processes and client requirements. 
• Created comprehensive (SOPs) to guide team members in ticket handling, technical escalations, and adherence to internal protocols. 
• Handling Office 365 Exchange Online, Mail flow, SharePoint Online and OneDrive & teams related complex issue. 

I hold a Bachelor's Degree in Arts & Humanities, complemented by a Diploma in Office Management - Secretarial Practice.

Fluent in Spanish and conversational in Portuguese, I also hold certifications in Microsoft Office (100 level) and Microsoft Teams (700 level).