Nehal Khan

• Experienced project manager with 16+ years of expertise driving complex projects and optimizing operational efficiency across global teams
• Possess an entrepreneurial mindset with a flair for problem-solving, scaling teams, operations and product management
• Skilled in agile framework with proven success in managing project lifecycles, enhancing process efficiencies with a strong experience in data analysis and operational improvement using PowerBI
• Proficient in cross-functional collaboration, and stakeholder engagement in high-stakes environments

FOUNDER

VAKAASHA | JUN'23 - DEC'24

Spearheaded product development, including conceptualization, feature prioritization, and roadmap creation, targeting trekking enthusiasts in India
Conducted extensive market research to identify customer needs and design a tailored platform experience Identified operator requirements and worked on providing solutions for them

Managed business operations, collaborating with 30+ operators to onboard them on the platform & establishing partnerships

DEVELOPMENT MANAGER, QA | APEX LEGENDS MOBILE ELECTRONIC ARTS | JUN'20 - MAR'23

Led operational and project management efforts in Agile environment for Apex Legends Mobile, directing a cross- functional team of 90 across QA, Development, and Product in the US and China. The game had a DAU of 0.8M & was the ‘Game Of The Year’ on both iOS and Android
Enhanced project efficiency by implementing structured processes, including risk mitigation, capacity planning, and compliance monitoring for each release cycle

Collaborated with data analysts to establish data dashboards for real-time bug analytics, performance metrics, and milestone tracking, facilitating data-driven decision-making and visibility for leadership.
Coordinated with production and product teams on strategic roadmap development, prioritizing features and optimizing release timelines to align with business goals

Developed and scaled a pod structure initiative for focused project execution, improving resource alignment and enabling more efficient QA operations, quick TAT leading to faster time to market for game updates
Spearheaded operational improvements, achieving a 20% increase in efficiency through initiatives like Risk- Based Testing (RBT), enhanced device coverage, and resource allocation

Implemented innovative test planning strategies & quality processes utilizing data to improve quality by 10% & efficiency by 20%

QA PROJECT MANAGER ELECTRONIC ARTS | SEP'18 - JUN'20

Built & Led the Mobile Asia Initiative with teams in Hyderabad & Shanghai for products like FIFA & NBA while collaborating with production & development teams in China, Korea and Japan
Scaled the team to 32 including Associate Development Manager, Leads & Analysts
Improved device strategy which led to addition of 12 brands as per Chinese market

Worked closely with product and development teams to improve risk management processes and refine quarterly project plans based on resource and release demands, ensuring timely product updates
Managed other portfolio’s like Chillingo, Live Monitoring, Heroes of Dragon Age & Dungeon Keeper

PRODUCT MANAGER

GUIDIC SOLUTIONS | NOV'15 - JUN'18

Co-founded and scaled Guidic Solutions, achieving profitability within six months by optimizing operational workflows, onboarding verified professionals, and aligning service offerings with market demand
Led market research and strategic planning, resulting in a 20% QoQ revenue increase and a 50% reduction in customer acquisition costs through targeted marketing and operational refinements

Enhanced customer engagement and satisfaction by implementing data-driven insights into service delivery, focusing on high-demand areas such as resume reviews and interview preparation

ADDITIONAL ROLES AT ELECTRONIC ARTS (2008-2015)

QA Tester - QA Test Lead - QA Project Lead - QA Compliance Lead
Successfully executed QA, compliance and testing for various titles, contributing to high-quality mobile game releases

MBA | BUSINESS MANAGEMENT | XLRI | 2014
PSPO Certification

PMP Certification