Neharul Haque

 WORKING EXPERIENCE: 

 Worked in Help Plus Services Pvt. Ltd. as a Admin Executive cum Technical Assistance from 1st May 2011 to August 2013. 

 Brought forth innovative ideas about organizing systems. 

 Problem solved for each department to maintain completion of parts and meet strict deadlines. 

 Processed payroll and distributed paychecks to employees. 

 Handled payments and field all financial transaction and receipts. 

 Effectively planned future engagements and projects as needed. 

 Maintained work logs for office employees. 

 Maintenance all Computers Hardware and Networking, Id Cards Printer (Zebra P330i, Zebra P430i, Datacard & Evolis). Employee Database and Company’s all data. 

 Worked in Pairsys Pvt. Ltd. From September 2013 to April 14, 2015 as a Admin. 

 Worked to ensured positive and hassle-free customer experience. 

 Settled any customer disputes in a professional & pleasant manner. 

 Identified and maximized sales opportunities and increased customer satisfaction. 

 Brought forth excellent customer service skill and a commitment to customer satisfaction. 

 Helped to increase customer return rates by providing excellent customer service at all time. 

 Worked to achieve customer satisfaction rates by providing optimal customer service and creative work. 

 Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products. 

 Worked in Adeeba E Services from 2015, 15 April to 31st March 2018 as a Admin Officers. 

 Served as dedicated Office Administration in fast-passed office. 

 Brought forth innovative ideas about organizing system. 

 Preformed a range of administrative duties from maintaining production schedules of purchasing supplies and hiring vendors. 

 Problem solved for each department to maintain timely completion of parts and meet strict deadlines. 

 Supported an efficient production system in a fast paced environment by accurately processing all new orders and delegating tasks as each order required. 

 Worked in Jaantje Projects Private limited from 2018,1st April to till date as an Operation Manager. 

 Liaise with superior to make decisions for operational activities and set strategic goals. 

 Plan and monitor the day-to-day running of business to ensure smooth progress. 

 Supervise staff from different departments and provide constructive feedback. 

 Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. 

 Manage procurement processes and coordinate material and resources allocation. 

 Oversee customer support processes and organize them to enhance customer satisfaction. 

 Review financial information and adjust operational budgets to promote profitability. 

 Revise and/or formulate policies and promote their implementation. 

 Manage relationships/agreements with external partners/vendors. 

 Evaluate overall performance by gathering, analyzing and interpreting data and metrics. 

 Ensure that the company runs with legality and conformity to established regulations. 

Bachelor Preparatory – Programme. 

 Appear Graduation (BBA)from Nadu Open University. 

TECHNICAL QUALIFICATION: 

 Diploma in Computer Hardware & Networking Engineering with 75% marks from Youth Computer Training Education Center Asansol, Burdwan (W.B). 

 Diploma in Art (5th year) from Nikhil Bharat Sangeet Samity Asansol, Burdwan (W.B).