Neharul Haque

Good Team Player, Active Listening, Excellent Communication Skill, Flexibility and Adaptability, Ability to Learn Quickly, Highly Motivated, Interpersonal Communication & Data Analysis, Management Skill. Dynamic Executive with in ten years of experience helping organization reach their full potential. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. 

 WORKING EXPERIENCE: 

 Worked in Help Plus Services Pvt. Ltd. as a Admin Executive cum Technical Assistance from 1st May 2011 to August 2013. 

 Brought forth innovative ideas about organizing systems. 

 Problem solved for each department to maintain completion of parts and meet strict deadlines. 

 Processed payroll and distributed paychecks to employees. 

 Handled payments and field all financial transaction and receipts. 

 Effectively planned future engagements and projects as needed. 

 Maintained work logs for office employees. 

 Maintenance all Computers Hardware and Networking, Id Cards Printer (Zebra P330i, Zebra P430i, Datacard & Evolis). Employee Database and Company’s all data. 

 Worked in Pairsys Pvt. Ltd. From September 2013 to April 14, 2015 as a Admin. 

 Worked to ensured positive and hassle-free customer experience. 

 Settled any customer disputes in a professional & pleasant manner. 

 Identified and maximized sales opportunities and increased customer satisfaction. 

 Brought forth excellent customer service skill and a commitment to customer satisfaction. 

 Helped to increase customer return rates by providing excellent customer service at all time. 

 Worked to achieve customer satisfaction rates by providing optimal customer service and creative work. 

 Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products. 

 Worked in Adeeba E Services from 2015, 15 April to 31st March 2018 as a Admin Officers. 

 Served as dedicated Office Administration in fast-passed office. 

 Brought forth innovative ideas about organizing system. 

 Preformed a range of administrative duties from maintaining production schedules of purchasing supplies and hiring vendors. 

 Problem solved for each department to maintain timely completion of parts and meet strict deadlines. 

 Supported an efficient production system in a fast paced environment by accurately processing all new orders and delegating tasks as each order required. 

 Worked in Jaantje Projects Private limited from 2018,1st April to till date as an Operation Manager. 

 Liaise with superior to make decisions for operational activities and set strategic goals. 

 Plan and monitor the day-to-day running of business to ensure smooth progress. 

 Supervise staff from different departments and provide constructive feedback. 

 Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. 

 Manage procurement processes and coordinate material and resources allocation. 

 Oversee customer support processes and organize them to enhance customer satisfaction. 

 Review financial information and adjust operational budgets to promote profitability. 

 Revise and/or formulate policies and promote their implementation. 

 Manage relationships/agreements with external partners/vendors. 

 Evaluate overall performance by gathering, analyzing and interpreting data and metrics. 

 Ensure that the company runs with legality and conformity to established regulations. 

Bachelor Preparatory – Programme. 

 Appear Graduation (BBA)from Nadu Open University. 

TECHNICAL QUALIFICATION: 

 Diploma in Computer Hardware & Networking Engineering with 75% marks from Youth Computer Training Education Center Asansol, Burdwan (W.B). 

 Diploma in Art (5th year) from Nikhil Bharat Sangeet Samity Asansol, Burdwan (W.B).