Nigam Sanghvi

I am main earning person of my family. Father was dead in year 1999. There is no support project work available in current company so I am extremely looking to join new company. I am having continuous 14 years of experience as Senior Application Support/Product Support/Customer Support Engineer. I am residing at Ahmedabad, Gujarat with my family. 

I am serving notice period, ready to join within 30 days. I am extremely looking for change. 
Prefer work location: Ahmedabad, Gandhinagar, Remote work (Full time), Dubai, London, Australia. 
I am ready to relocate outside India if company offer sponsorship/work visa.

Experienced in Domain: Logistics, Manufacturing, Finance (Live data monitoring), Health care, Pharmaceutical, DMS  
Experienced Senior Application Support Engineer | Service Desk & L1 Support Specialist | Application Support Specialist with over 14 years in high volume production and managed service environments. Skilled in delivering efficient L1 support, resolving complex technical issues and ensuring operational continuity for global clients across APAC, EMEA and AMERS regions.

Tools: JIRA, Cherwell, Zendesk, Open Project, Crystal Reports, MS Office 365, MS Teams, Webex, Citrix, Any Desk, TeamViewer
Databases: MS SQL Server 2005, 2008, 2012, 2014, 2019
Platforms: Windows OS, Windows Server, Linux
Methodologies: CMMI, SDLC, QMS
Others: L1/L2 technical support, Process documentation, Incident management, Change management, Problem management, Workflow analysis, Time management, Cross-team collaboration, Application Data Monitoring

MCA completed at May-2011