Nikhil Joseph

Work Experience

Senior Centre Manager, Mully Group, Angola                                                                                                         2024 - 2025

• Handled Tenant Relationship Management- Built strong professional relationships with tenants, resolved issues, managed lease agreements and worked to enhance tenant satisfaction, loyalty and long-term retention
• Supervised Facility & Technical Maintenance- Led teams responsible for HVAC, electrical, plumbing and safety systems, ensuring continuous functionality, reduced downtime and compliance with safety standards
• Executed Digital Marketing & Promotions- Planned and launched mall-wide marketing initiatives, digital campaigns and seasonal events to increase footfall, brand engagement and overall visibility
• Led Leasing and Retail On boarding- Drove leasing efforts by on boarding reputed brands and franchises, handling lease negotiations and executing LOIs, MOUs and agreements to maximize occupancy
• Coordinated Project and Fit-Out Activities- Directed tenant and in-house project teams to complete interior fit-outs, ensuring timely delivery and adherence to mall design and safety standards
• Quotations and Negotiations- Invited quotes and proposals for various installations related to technical services and machinery, negotiate and finalize with approvals. Ensured timely delivery of agreed proposals
• Budget and Revenue Calculation- Prepared operational budgets, calculated Common Area Maintenance (CAM), revenue share and rental charges

Mall Manager, Hala Mall, Malappuram, India                                                                                                             2022 – 2023

• Providing Leasing Coordination- Oversaw leasing strategy, invited retail brands and franchises, conducted negotiations and managed LOIs, MOUs and lease agreements
• Budgeting and P&L Management- Prepared operational budgets, calculated Common Area Maintenance (CAM) costs and managed profit & loss planning and reporting
• Providing BusinessDevelopment-Contributed to mall business growth by attracting new tenants, enhancing brand mix and supporting marketing and sales initiatives
• Implementation of SOPs- Developed and enforced rules, KPIs and SOPs to streamline operations and maintain high service standards
• Managing Regulatory Compliance-Secured statutory approvals, licenses and NOCs by coordinating with relevant authorities and ensuring adherence to legal requirements
• Vendor Management- Handled team management, vendor coordination, invoice verification, and overall utility and fund management for smooth operations
• Mall Project Completion- Led end-to-end project execution and successfully managed the grand opening of the mall, ensuring timely completion of all pre-launch activities

Mall Operations Manager, JLL, Mall of Travancore, Trivandrum, India                                                                  2018-2021

• Managed Daily Mall Operations- Oversaw the seamless coordination of all mall functions including security, housekeeping, parking, maintenance and landscaping, ensuring smooth day-to-day operations and customer satisfaction
• Negotiated Vendor Contracts & AMC’s- Managed outsourcing of services by inviting proposals, finalizing contracts for security, cleaning and parking, and ensuring timely and quality service delivery
• Prepared Operational Budgets and Utility expenses- Calculated Common Area Maintenance (CAM)charges, monitored utility and operational expenses and managed budgeting to ensure profitability and financial control
• Fit-Out Supervision- Planned and monitored tenant fit-out work and coordinated with contractors to ensure adherence to timelines and quality standards
• Crisis Coordination- Handling coordination with government, police and political authorities for smooth operations and issue resolution
• Integrated Facility Management (IFM)- End-to-end administration of housekeeping, security, pest control, landscaping, parking and maintenance across the property
• Planned Preventive Maintenance- Scheduling, assigning and executing preventive maintenance tasks for all systems, ensuring minimal downtime and extended equipment life
• Manpower and Utility Administration- Administering manpower and its optimization. Tracking utility consumption and savings wherever applicable
• Generated Reports and Presentations- Prepared daily, monthly and annual operational and financial reports, providing insights and recommendations for internal management and external stakeholders

Operations Assistant Manager -MEP, APMS, Cochin, India                                                                                     2015-2018

• Managing DigitalCommunication- Handling digital platforms or resident apps for service requests, announcements, payments and feedback collection
• Move-in, Move-out Coordination- Managing the end-to-end process for resident handover and vacating procedures including inspection and documentation
• SLAs and KPIs Tracking- Ensuring vendors and service providers meet predefined performance standards and SLAs and taking corrective action as needed
• Smart Building System Monitoring- Managing IoT-based systems such as smart meters, remote surveillance and automated lighting for energy efficiency and safety
• Noise and Community Behavior Monitoring- Addressing community complaints related to noise, misuse of facilities, or violations of society’s rules
• Disaster Preparedness Assessment- Preparing site-specific emergency response plans for fire, flood or natural disasters and conducting training drills

Executive Engineer, Cushman & Wakefield, Chennai, India                                                                                   2013 – 2015

• HOTO Inspections and Documentation- Scheduled system readiness checks with project teams, prepared snag lists and done formal Handing Over and Taking Over documentation
• Project Planning and Execution- Managing end-to-end engineering projects from planning, scheduling and resource allocation to successful execution
• Site Supervision and Coordination- Overseeing day-to-day site activities, ensuring work progress aligns with project timelines and quality standards
• Contractor Management- Coordinating with contractors, suppliers and service providers to ensure timely delivery and compliance with specifications
• Cost Estimation- Preparing project cost estimates, tracking expenditures and controlling budgets to ensure financial efficiency

Facility Executive Engineer, JLL, Bangalore, India                                                                                                     2010 -2013

• Preventive and Corrective Maintenance-Planning and executing preventive schedules and resolving breakdowns for uninterrupted facility operations
• BMS System Monitoring-Operating and troubleshooting Building Management System (BMS) for integrated facility control and automation
• Technical Documentation and Reporting-Maintaining service reports, equipment logbooks, checklists and generating daily/monthly technical reports
• Energy Monitoring and Optimization-Tracking and analyzing utility usage (electricity, water, diesel) and implementing energy-saving measures
• Complaint Resolution and Quality Checks-Tracking open complaints, ensuring timely closures, conducting inspections, and verifying equipment/system quality before takeover

Quality Control Engineer, Al- Hasoun Sejong, Qatar                                                                                                2009 – 2010

• Quality Assurance and Quality Control- Implementing and monitoring QA/QC procedures to ensure all electrical construction activities meet engineering and regulatory standards
• ITP (Inspection Test Plan) Preparation and Execution-Developing and implementing ITPs specific to Hyundai's quality standards for various construction and mechanical works
• Electrical QC Inspections- Conducting quality checks on electrical works done by project team.
• Approvals and reports- Preparing as built drawings and reports for receiving approvals

Maintenance Engineer, KSEB 110 KV Substation, Thrissur, India                                                                           2007-2009

• Electrical Preventive Maintenance- Conducting regular inspections and preventive maintenance of transformers, switchgears and distribution equipment
• Fault Detection and Troubleshooting- Identifying and resolving faults in feeders, transmission lines and control systems to ensure uninterrupted power supply
• Load Management - Analyzing power loads and ensuring balanced distribution across feeders to prevent overload and line failures
• Permit Coordination- Planning maintenance shutdowns in coordination with control rooms and ensuring safe work through permit-to-work systems

Technical Skills

• MS Office
• Auto CAD 2D

Skills

• Operations Management- Skill to manage office operations and administrative functions in senior level
• Organizational Skills- Ability to efficiently structure tasks, files and workflows to maintain a smooth office operation
• Attention to Detail- Accurate in managing records, data entry and documentation with minimal errors
• Communication Skills- Proficient in handling correspondence, answering queries and communicating clearly with staff and clients
• Problem-Solving Ability- Quick to identify issues and implement practical solutions in daily operations
• Time Management- Skilled in prioritizing duties and meeting deadlines under pressure

• B. Tech-Electrical and Electronics Engineering, MG University, Kerala, India                               2007
• Diploma in Electrical Engineering, University of Technical Education, India                                 2003
• Pre-university- Bethany St. Johns English high school, Kerala, India                                             2000