nikhil mohan

I am a diploma holder in computer hardware maintenance and networking with 13+ years of experience in TECHNICAL SUPPORT field.Recently worked in Apple authorised service center as a Technical support Team Leader.I have hands on technical support experience in Windows xp-11,Mac and Linux operating systems and laptop,desktop service

CSO (Customer Support Officer) – Understand customers issue with their iOS, Mac and other Apple 
devices. Provide instant solution if applicable. 
• IOS Technician – Troubleshoot iOS devices (iPhones, iPads, and iPods) in terms of software and hardware.
• MAC Technician – Troubleshoot Mac devices (iMac, MacBook) in terms of software and hardware.
• International voice support to Client .Laptop troubleshooting parts replacing software installation
• Replace parts wherever applicable. 
• Provide Remote support to the customers.
• Interact with Apple in VoIP and chat forms. Handle customer escalations and solve them agreeing to a common point. 
• Attending Inbound and Outbound calls.
• Inward the stocks that comes from Apple and send the parts on time to Apple. 
• Monitor the Bin report on a daily basis. 
• Keep the Regional Manager updated regarding the daily transaction and Customer walk ins. 
• Raise tickets to Admin team on monthly requirements.
. Team management

Diploma in Computer Hardware Maintenance and Networking