Nisha Gupta

Experienced and self-motivated Resource Manager with two years of industry experience overseeing the Human Resources Department of Wipro and its client Alight), and working to implement programs and changes that enhanced the company. Effective organizational planning and highly competent communicator skilled in developing initiatives that improve company profitability and growth. Working to reduce business expenses and develop logical and advantageous operating plan budgets and creating quarterly accruals based on trends and forecasted expenses.

Resource Manager, Wipro Limited (February 2023 - Present)

• Assigning available employees to projects in accordance with their skillsets, previous experience, and availability.
• Monitoring day-to-day project activities and corresponding resourcing.
• Capacity planning, i.e., making sure that a company's resources have capacity to work on upcoming projects.
• Managing resource conflicts.
• Collaborating with the HR department regarding staff training, compensation and benefit planning, payroll administration, and hiring new staff for projects.
• Overcoming resource shortages by means of resource management techniques, reallocating resources, assigning more staff, etc; informing senior management/Stake Holders of any issues related to inability to meet clients' needs due to resourcing.
• Working with Finance and Talent Acquisition teams for creating hiring demand as per the budget approved by the client.
• Bringing new clients or new projects from existing clients for the company.

Human Resource Operations Specialist, Wipro Limited (September 2021 - January 2023)

Health and Welfare USA and Canada) 

• Involves new hire, QSC and annual enrolment and insurance knowledge for the countries of USA and Canada. Employee pay check deduction tracking for benefits.
• Addressing 20 30 calls on a daily basis which acting as a liaison between the employees and the client Alight Solutions). 
• The work entails enrolment of the employees to the new or existing healthcare benefits. 

Dependent Verification.

• Evaluating documents of dependents of the employees working for the client AT&T Inc.).
• Corroborate those documents to check legality of the relation between the dependents and employees so that they can be enrolled within the same policy. 
• Attending 50 60 calls on a daily basis assuring that the documents provided by the employee reinstates the relation between them and the dependent. 

Life Benefits Specialist 

• Submitting death files to the life insurance carriers. 
• Working with the carriers to provide insurance claims to the employee. 
• The role entails providing assistance to the employeesto get their dependents' insurance claims quicker and with a hassle free experience.
• Attending 2 3 calls on a daily basis providing assistance to the employees with empathy by procuring death certificate of their dependents and forwarding the same to the carrier. 

401K Account Handling (USA) 

• Involves handling the 401K account for Alight Employees.
• 401K enrolment and disenrollment.
• Processing hardship withdrawal requests.
• Sharing 401K calculations with the employees 

Additional roles and responsibilities

• Creating Minutes of Meeting.
• Sending weekly knowledge bytes related to the domain.
• Assistance over portal requests.
• Conducting trainings for new batches regarding the domain.

Teacher and Administrator, Radiant Model School (September 2020 - August 2021)

• Coordinating all administrative processes.
• Handle scheduling, record-keeping and reporting.
• Ensure the school complies with relevant laws and regulations.
• Develop and run educational programs.
• Counsel students when needed
• Communicate with parents, regulatory bodies and the public.
• Have a hand in the creation of the school curriculum,.
• Implement actions that improve the school and the quality of education (e.g. new guidelinesforstudents, new subjects).
• Help shape and uphold the vision of the school.
• Teaching students from 5th Standard - 10th Standard which included all the primary school subjects such as English, Hindi, Mathematics, Social Studies, Science etc

Master of Arts, MA Hindi (Hons) 07/2022 - Present 

Indira Gandhi National Open University 

Bachelor of Arts, BA Hindi (Hons) 05/2016 - 04/2019 

Satyawati College, University of Delhi