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Nivedita Lakra

Nivedita Lakra

Customer Success Manager

Customer Service / Support

Delhi, Delhi

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About Nivedita Lakra:

Technical skills include CRM based products and softwares. Customer facing experience for over 2 years. Recently completed Agile and Scrum certification.

Experience

I have experience in a product based company with SaaS products. I can handle ticketing systems, customer life cycle and also analyze data to create reports. Experience in onboarding customers, using API for customization and upsell as well. 

I have handled escalations as well.

Education

Bachelors in Information Technology from SRM Institute of Science and Technology 

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