Noel Deoliveira

Dear Ma’am/Sir,

I was very excited to review the job opportunity on your job portal. I would like to put forth my candidature. For the same. I believe that my experience and skill set are equivalent to the job requirement. Being 22 years experienced and self-driven IT professional, I have extensive knowledge of implementing complex IT systems and efficient solutions. 

I have successfully strategized support processes to facilitate efficient IT operations and helped the organization achieve its technical objectives. 

Please go through the below list of my job responsibilities to understand my fitness for the role. 

1. Recruit and train professionals. 
2. Handling a team of 40 service desk technicians over the globe particularly APAC, IMEA and USA. 
3. Delivered end to end projects in Poland and India and now USA. 
4. Maintain healthy and competitive work environment for the team. 
5. Maintain professional rapport with vendor and client management.
6. Plan organize routine activities of the department.
7. Organize employee development trainings and programs and workshops for the teams. 
8. Frequent visits to all the Alfa Laval facilities in Sweden , Poland, China, Malaysia and USA
9. Ability to Learn the language of the country I get placed at the earliest

Along with this, I have superior problem solving and assertive communication skills to lead the teams in different locations (APAC, IMEA & USA) .

Thus, I believe that my background allows me to contribute to your firm significantly. I am ready to relocate on a work permit, and will strive to the best of my abilities to serve the organization. 

Hope to hear from you soon and get a chance to better explain myself and discuss my skill set and role with you. 

Thanking you, 

Regards, 

Noel Deoliveira

Leading and managing a global team at Alfa Laval of IT service desk professionals across multiple locations, ensuring consistent and high-quality IT support services to employees across the regions .  Developed and implemented IT service desk policies, procedures, and standards to ensure efficient incident management, request fulfillment, and problem resolution.  Implemented IT service management best practices, including ITIL framework, to improve service delivery, enhance customer satisfaction, and achieve operational excellence

ITIL V4 Certified  Six Sigma green belt certified  Certified Scrum Master  Project Management I  Leadership Training  Imparted training to team leads on Incident, Change and Problem Management