About Noor Ilahi:
Hello there,
I have almost 8 years of experience in IT Services Management industry. I worked for US/UK/APAC clients in IT Operations projects. Managing the team, make sure the that the tasks are completed without any error. Reports and Dashboard.
Skills: ITIL, Salesforce Administrator, Active Directory, Office 365 admin, RPA.
Ticketing Tools used : ServiceNow, BMC remedy, JIRA, etc.
Experience
Hello there,
I have almost 8 years of experience in IT Services Management industry. I worked for US/UK/APAC clients in IT Operations projects. Managing the team, make sure the that the tasks are completed without any error. Reports and Dashboard.
Skills: ITIL, Salesforce Administrator, Active Directory, Office 365 admin, RPA.
Ticketing Tools used : ServiceNow, BMC remedy, JIRA, etc.
Certification: Salesforce Administrator and App Builder
Ongoing Certification: RPA (Robotic Process Automation)
Education
I had completed the B.Tech with C.S.E in 2013.
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