P H

Accomplished and integrity-driven professional offering over 15+ years of relevant experience in Technical Support & Retail E-Commerce business and 15 years of overall experience across Technical Support, Customer Service, Logistics & Supply Chain Management, Operations Management, Process Improvement, Training & Development, Team Management, Performance Management. Well versed in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery.

Nov’19 - till date Amazon India as Transport Specialist (L3), EU & NA region, Logistics & Supply Chain

July’18 - Sep’19 Tech Mahindra Global Services as Associate Manager – Service Delivery, E Commerce

Aug’17 – Jun’138 Policy Bazaar as Assistant Manager B2C Sales

Sep’08 – Nov’13 Dell International Services India Pvt. Ltd as B3 Sr. Team Manager

Nov’06 – Feb’08 Wipro as Group Leader, Project Verizon Online, ISP Technical Support
Dec’04 – Nov’06 Wipro as Team Leader, Project Dell, Hardware & Software Technical Support
Jun’04 – Dec’04 Wipro as SME, Project Dell, Hardware & Software Technical Support
Dec’02 – Jun’04 Wipro as Technical Support Associate, Project Dell, Hardware & Software

Bachelor of Commerce : Delhi University
• Certificate Course in Information Technology from CMC Ltd. New Delhi
• Certificate Course in UNIX & C from CMC Ltd. New Delhi
• Certificate Course in Database Technology from CMC Ltd. New Delhi