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palamarasetty   karthik kumar

palamarasetty karthik kumar

Hyderabad, Hyderabad
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About palamarasetty karthik kumar :

From March 2010 to 2013 January worked in TECHCARE SOLUTIONS as a Technical Support Engineer 

  • Installing of Windows Server 2000, 2003, 2008 Workstation and Win98 and troubleshooting.         Problems associated with the same.
  • Maintenance and Troubleshooting for all IP Camera’s
  • Installation of PC’s, Printers and Peripherals.
  • Installation, Maintenance and troubleshooting of LAN.
  • Installing & configuring TCP/IP. 
  • Assembling & Troubleshooting in Hardware Peripherals. 
  • Installation, Configuration and Troubleshooting of Hardware and Software.

Maintenance and services of the computers, Modem & switch  

Experience

Worked as an IT & ELV – Technical Support Engineer for Projects & Services in Tafawuq Facilities Management. Abu Dhabi in UAE since- 2015 November to 2019 October

Job Duties: 

  •  Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Actively update, maintain and monitor all aspects of computer networks
  • Install and configure computer systems and applications within the company
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and  the specific dates/individuals involved
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Act as the initial point of contact for all computer and system related concerns from clients or other employees
  • Organize and file documentation pertaining to warranties and instructional guides for computer   hardware

Education

From March 2013 to 2015 Sep date worked with AGC Networks Ltd. As an AV Engineer Projects & Services.

Having strong Knowledge in Implementation and Support of Lighting System, Audio and Video Conferencing, Mainly Polycom, Cisco, Lifesize, Video Wall Installation, Polycom RMX Server Installation, Video displays and Projection system, Integrated Control System, Digital Signage Systems and Support for the Audio Visual Equipment to Large Corporate and IT Sectors.

Fully Integrated AV System over 190 Rooms including 1000 PAX Cafeteria, Board room, various type of Meeting Room, Training Room, With AMX Controller and RMS System.

Polycom HDX Devices Configuration and Troubleshooting over 70 Endpoints.

Bridge Management, Remotely Support to the end-user.

AMX Controller Troubleshooting bit of Programming knowledge of AMX

Bi amp Audio Technical Troubleshooting  

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